We all know people who are hard to deal with. Communicating with a person like this can be quite difficult. What should we do? Follow these tips.

Sometimes a relationship with a difficult person can be improved with a little extra kindness. Smile and say hello when you see the difficult person you are dealing with. And being friendly isn’t a sign of weakness.

In some cases, people may be difficult because they feel that they are not being heard or understood. Pointing out something they’ve done well also improves the relationship.

When talking to a difficult person, stay calm and avoid the temptation(诱感)to try to win the angument, and don’t be drawn into a battle you don’t want to begin. So, think before reacting, Even if someone is angry or rude to you, making a calm response is the best way. It sends a message to them that they need to calm down.

When dealing with a difficult person, it is important to communicate in a clear and open way. Many arguments happen because of misunderstandings. If you can, try to talk to the person face to face rather than through email or other technologies. This reduces the risk of communication.

Give all your attention to the problem you have to solve, rather than the person you are dealing with. This helps prevent the conversation from developing into personal attacks. This way shows that you’re a problem-solver who really cares about the problem at hand and wants to change the situation for the better.

“How are you?” is a nice question. It’s a friendly way that people in the U. S. A. greet each other. But “How are you?” is also a very unusual question.

It’s a question that often doesn’t need an answer. The person who asks “ How are you?” hopes to hear the answer “Fine”, even if the person’s friend isn’t fine.

The reason is that “How are you?” isn’t really a question and “Fine” isn’t really an answer. They are simply other ways of saying “Hello” or “Hi”.

Sometimes, people also don’t say exactly what they mean. For example, when someone asks “Do you agree?”the other person might think,“No, I disagree. I think you’re wrong...”But it isn’t very polite to disagree so strongly, so the other person might say “I’m not sure.” It’s a nicer way to say that you don’t agree with someone.

People also don’t say exactly what they are thinking when they finish talking with other people. For example, many talks over the phone finish when one person say “I’ve to go now.” Often, the person who wants to hang up gives excuses: “Someone’s at the door.”“Something is burning on the stove.” The excuses might be real, or not.

Perhaps the person who wants to hang up simply doesn’t want to talk any more, but it isn’t polite to say that. The excuse is more polite, and it doesn’t hurt the other person.

When people are greeting each other or talking about an idea, they don’t say exactly that they are thinking. It’s an important way that people try to be nice to each other, and it’s part of the game of language.

It’s ordinary for you to feel shy and nervous when you are in the new environment. It’s natural to feel nervous or shy in front of others at times. If you think you are too shy and want to be a little more active, try the following advice.

【小题1】 There is no need to hide(藏) it. When people get to know you are a shy person, they may understand you better. It will also help you feel easier in talks.

Try to smile often. When you smile, people will think you’re friendly and want to talk with you. Remember that all people have feelings. 【小题2】

You shouldn’t keep quiet at a party all the time. If you find it hard to start a talk, you can say something nice about people around you. Imagine how great you feel when someone says something nice to you. 【小题3】 And after you begin to talk to someone or smile at someone for the first time, remember to say “I did it!” to yourself.

Think about important things. Think about more ways to enjoy the party and have fun. 【小题4】

If you keep trying the advice, you may not be shy in the new environment one day. I believe you can do it.