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People can’t see you when you’re speaking on the phone, but they can hear you. So, the way you speak is especially important. In fact, researchers have calculated that 80% of communication over the phone is through your tone of voice; and only 20% is from the words you use. Here are our top tips on how to speak over the phone.
1. Facial Expressions
Your facial expression can influence your voice. For example, if you smile, your voice will sound warm and friendly, just the opposite, if you have an angry look on your face, it can make you sound unpleasant.
2. Volume
If you speak too loudly, you could sound angry. And if you speak too softly, it’ll be difficult to hear you. So, speak loudly enough to be heard clearly, but not so loud that you’re shouting.
3. Pace
The pace of your voice is how quickly you speak. And this can show how you feel. For example, an angry person might speak faster than normal. Or a downhearted person might speak very slowly. Try speaking a little more slowly than normal. This will make you sound confident, and it’ll make it easier for the other person to understand you.
4. Gestures
Gesturing can influence the tone of your voice. When you gesture, you bring more air into the lungs, which can make your voice sound warmer. Gestures are also useful to help you stress the right words or even find the words you need. The best thing about gesturing during a phone call is that no one can see what you’re doing, so you can gesture as wildly as you like!
5. Movement
If you’re feeling nervous, stand up and move around. It will reduce the nervousness in your body and help your voice to sound more confident.
6. Pauses (停顿)
Using pauses every now and then can help you to slow down. This will make you sound more confident and in control. Also, if you pause after giving some new information, it’ll give the other person time to understand it. At the same time, listen to how the other person uses pauses. They could tell you something about the speaker’s feeling. For example, when a speaker is really angry, he might use pauses and says, “I... am... so... angry...”
【小题1】How much of telephone communication is from the words you use?
A.20%.B.40%.C.60%.D.80%.
【小题2】What can people do to reduce their nervousness on the phone?
A.Gesture wildly.B.Move around.C.Raise their voices.D.Make facial expressions.
【小题3】How can pauses help people talk on the phone?
A.The speaker can show he is friendly.B.The speaker can tell more information.
C.The listener will feel confident and in control.D.The listener will have time to understand the words.
【小题4】What is the passage mainly about?
A.How to control the speed of your speech.B.Different good ways of talking on the phone.
C.Reasons of making gestures while talking.D.How to improve communication among friends.
【小题5】What is the writer’s opinion about telephone talk?
A.Your voice on the phone will show what you’re feeling.
B.Using too many pauses while talking will annoy others.
C.Speaking loudly makes it easier for others to understand you.
D.The words you use are more important than the way you speak.
2017·广东广州·中考真题
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“If you want to see a thing well, reach out and touch it!”
That may seem a strange thing to say. But touching things can help you to see them better. Your eyes can tell you that a glass ball is round. But by holding it in your hands, you can feel how smooth and how cool the ball is. You can feel how heavy the glass is. When you feel all these about the ball, you really see it. With your skin (皮肤), you can feel better . For example, your fingers can tell the difference between two coins in your pocket. You can feel a little drop of water on the back of your hand, too. All children soon learn what “Don’t touch!” means. They hear it often. Yet most of us keep on touching things as we grow up. In shops, we touch things as we buy food and clothes. To see something well, we have to touch it. There are ways of learning to see well by feelings. One way is to close your eyes and try to feel everything that is touching your skin. Feel the shoes on your feet, the clothes on your body, the air on your skin. At first, it is not easy to feel these things. You are too used to (习惯于) them. Most museums are just for looking. But today some museums have some things for you to touch. Their signs say, “Do touch!” There you can feel everything on show. If you want to see better, reach out and touch. Then you will really see.
【小题1】By touching things, _____________.
A.you will have a strange feeling
B.you will learn how to reach out your hand
C.you can tell the difference of the things
D.you can tell what colours they are
【小题2】Why does it say “At first, it is not easy to feel these things.”?
A.Because the things are used by people, too.
B.Because people use the things too often.
C.Because people know how to use the things.
D.Because the things are easy to feel.
【小题3】Which of the following is TRUE?
A.Touching is more important than seeing.
B.Our feet, fingers, hands and skin can help us buy food
C.People have to learn to see by feeling as they grow up.
D.Visitors can feel the things on show in some museums
【小题4】Which of the following can be the best title of the story?
A.Touching by feelingB.To see or to feel
C.Feel to See BetterD.Ways of Feeling

Studies say that people nowadays have more free time than ever before. Then why doesn’t it feel that way? These days, our free time is usually spent watching television, using computers or communicating on our phones. To really help us increase our energy levels, it is important to use our free time wisely.

Set up your goal. Think about what you want to achieve in your free time. Do you want to get fit, get creative or simply relax? Don’t worry about what you should do. Just think about what will make you feel more satisfied.

Set a date. Plan when you are going to enjoy your free time, and treat it in the same way as anything else on your calendar. If something else more important comes along you can choose whether or not to postpone it, but never cancel it!

Do what you want. Many people worry too much about their free time activities. They want to do things that will make their friends surprised, or help them get a better job. But free time isn’t about that. It is about doing an activity for fun, so don’t let outside pressures influence your choice.

________ You’ll really know you’re using your time wisely if what you’re doing helps other people. So find out what’s going on in your community and lend a hand. Visit the elderly or help out in a children’s club. If socializing is not your thing, why not volunteer for a wildlife organization?

【小题1】How do people usually spend their free time these days?
A.Staying with family.B.Using computers.C.Communicating face to face.
【小题2】What does the underlined word “postpone” in Paragraph 3 mean?
A.Separate from.B.Put off.C.Deal with.
【小题3】What does Paragraph 4 suggest?
A.We should not consider others’ feelings when doing something with them.
B.We should join in free time activities that are good for our own development.
C.We shouldn’t worry too much about other things when choosing a free time activity.
【小题4】Which can be the best to put in ________?
A.Make a difference.B.Give up new things.C.Enjoy your hobbies.

My name is Luis. Two weeks ago on Saturday my friend Justin and I were biking along Riverside Trail. All at once Justin shouted, “There’s something sparking under those bushes!”

We started poking around. I spotted something shining and exclaimed, “Oh my gosh! It’s a wallet with jewels on it.”

After I picked it up, we saw it had imitation jewels that reflected (反射) the sunlight.

“Let’s see if there is identification,” I said. “We should try to find the owner.”

We found photos, some money, and a library card for Mary Johnson. Justin said, “We can find a phone number on the Internet.”

We headed for the computer at Justin’s house and searched for “Johnson” in a directory for our town. We found eight Mary Johnsons and two M. Johnsons!

Justin asked, “Should we throw in the towel?”

I said, “No, we shouldn’t give up. Making phone calls might not work anyway. We should look for other clues first because she may live in another town, or she may have an unlisted number.”

We looked at the photos. One was old. Another was of a boy about two years old with “William, 2019” in handwriting on the back. A third photo showed a girl about seven in front of Mount Rushmore, and “Annalee, 2019” was written on the back.

Justin guessed, “Those two must be Mary Johnson’s children.”

I said, “On Monday we can ask teachers at school if they know Annalee Johnson.”

Justin said, “That’s a long time for Mary Johnson to wait for her wallet, and maybe Annalee goes to another school in town, so let’s look for other clues.”

We went through the wallet again and found an appointment card for an eye examination. The doctor’s office was in a mall in town, and the appointment was for two o’clock on Saturday afternoon—that same day!

I said, “We have to get to the mall soon. We have no time to lose.”

Justin said, “I’ll ask my mom to drive us.”

We got to the mall at exactly three minutes before two and sat down in the waiting room. In a few minutes, a woman walked in and said, “I have a two o’clock appointment. My name is Mary Johnson.”

Justin and I introduced ourselves and showed her the wallet. Her eyes lit up. She said, “What a relief! I have been beside myself!”

Mrs. Johnson thanked us over and over. She was elated to have back her money and the photos of her children and great-grandparents.

After we explained where we found the wallet, she said, “I took the children for a bike ride this morning. Annalee rode a bike, but William was in a cart attached to my bike. He must have found the wallet in my bag and tossed it from the cart.”

She added, “You should have a reward.” and handed each of us five dollars. It was worth missing out bike ride!

【小题1】What is the most important problem in the passage?
A.Mary Johnson has a common last name.
B.There are too many schools to check.
C.The boys want to find the owner of the wallet.
D.The boys must get to the mall before Mary Johnson arrives.
【小题2】Which detail explains why Luis spots the wallet?
A.It contains a library card.B.It has imitation jewels that sparkle.
C.The boys are biking on Riverside Trail.D.Mary Johnson took her children for a bike ride.
【小题3】What is a reason they boys give up the plan to telephone?
A.There is not enough time.B.There are too many Mary Johnsons.
C.Justin’s computer has broken down.D.They would rather finish the bike ride.
【小题4】How are they boys as problem solvers?
A.Justin is a better detective.B.Luis is more ready to give up.
C.Both like to follow clues to solve a problem.D.Both want to make all the decisions about what to do.

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