People can’t see you when you’re speaking on the phone, but they can hear you. So, the way you speak is especially important. In fact, researchers have found that 80% of communication over the phone is through your tone (语气) of voice; and only 20% is from the words you use. Here are our top tips on how to speak over the phone.
Facial (面部) Expressions
Your facial expression can influence your voice. For example, if you smile, your voice will sound warm and friendly; if you have an angry look on your face, it can make you sound unpleasant.
Volume (音量)
If you speak too loudly, you could sound angry. And if you speak too softly, it’ll be difficult to hear you. So, but not so loud that you’re shouting.
Pace (速度)
The pace of your voice is how quickly you speak. And this can show how you feel. For example, an angry person might speak faster than normal. Or a downhearted (沮丧的) person might speak very slowly. Try speaking a little more slowly than normal. This will make you sound confident, and it’ll make it easier for the other person to understand you.
Gestures (手势)
Gesturing can influence the tone of your voice. When you gesture, you bring more air into the lungs (肺), which can make your voice sound warmer. Gestures are also useful to help you stress the right words or even find the words you need. The best thing about gesturing during a phone call is that no one can see what you’re doing, so you can gesture as wildly as you like!
Movement
If you’re feeling nervous, stand up and move around. It will reduce the nervousness in your body and help your voice to sound more confident.
Pauses (停顿)
Using pauses every now and then can help you to slow down. This will make you sound more confident and in control. Also, if you pause after giving some new information, it’ll give the other person time to understand it. At the same time, listen to how the other person uses pauses. They could tell you something about the speaker’s feeling. For example, when a speaker is really angry, he might use pauses and say, “I…am…so…angry…”
【小题1】What’s the percent of telephone communication is from the words you use? ________A.20%. | B.40%. | C.60%. | D.80%. |
A.Gesture wildly. | B.Move around. |
C.Raise their voices. | D.Make facial expressions. |
A.The speaker can show he is friendly. |
B.The speaker can tell more information. |
C.The listener will feel confident and in control. |
D.The listener will have time to understand the words. |
A.How to control the speed of your speech. |
B.Different good ways of talking on the phone. |
C.Reasons of making gestures while talking. |
D.How to improve communication among friends. |
Many people often meet such a difficult situation. It’s that they don’t know the way in new places, and they are too shy to ask people for the way.
A.Sometimes a pen can help us get to the right place. |
B.In the USA, people also use it in many different situations. |
C.After we know how to get to the place, we should say “Thanks” to others. |
D.When we go to a strange place, we can take a map with us. |
E.Here are two tips on how to ask for the way politely. |
Zone A will host the national pavilions(国家馆) of Asian countries except southeast Asian ones.
Zone B will be home to the China Pavilion(中国馆) and Oceanian(大洋洲的) countries, Pavilions for International Organizations, Theme Pavilions(主题馆), Expo Centre,and Performance Centre etc.
Zone C will host the national pavilions of European, American and African countries. A large public amusement park will be built at the entrance of this zone.
Zone D is home to Corporate Pavilions(企业馆), the land is one of the original places of modern China's national industry. So some of the old industrial buildings will be kept and renovated(修复) into Expo pavilions.
Zone E will host standalone(独立的) Corporate Pavilions, Urban Civilization Pavilion (城市文明馆), and Urban Best Practices Area.
【小题1】How long will World Expo 2010 last?
A.About four months. | B.About five months |
C.About half a year | D.About a year |
A.The Expo site covers the area of 5.28 km2. |
B.The Expo site spans both sides of HuangpuRiver. |
C.There are five functionalzones marked A, B, C, D, and E. |
D.All of the five' zones have the Same functions. |
A.Zone A. | B.Zone B |
C.Zone C. | D.Zone D. |
A. a large museum | B.a large public amusement park |
C.a theme pavilions | D.a large garden |
A.you can visit Urban Best Practices Area |
B.you can know some information of American national industry |
C.you can find some Corporate Pavilions |
D.you can have the chance to get to know some Oceanian countries. |
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