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People can’t see you when you’re speaking on the phone, but they can hear you. So, the way you speak is especially important. In fact, researchers have found that 80% of communication over the phone is through your tone (语气) of voice; and only 20% is from the words you use. Here are our top tips on how to speak over the phone.

Facial (面部) Expressions

Your facial expression can influence your voice. For example, if you smile, your voice will sound warm and friendly; if you have an angry look on your face, it can make you sound unpleasant.

Volume (音量)

If you speak too loudly, you could sound angry. And if you speak too softly, it’ll be difficult to hear you. So, but not so loud that you’re shouting.

Pace (速度)

The pace of your voice is how quickly you speak. And this can show how you feel. For example, an angry person might speak faster than normal. Or a downhearted (沮丧的) person might speak very slowly. Try speaking a little more slowly than normal. This will make you sound confident, and it’ll make it easier for the other person to understand you.

Gestures (手势)

Gesturing can influence the tone of your voice. When you gesture, you bring more air into the lungs (肺), which can make your voice sound warmer. Gestures are also useful to help you stress the right words or even find the words you need. The best thing about gesturing during a phone call is that no one can see what you’re doing, so you can gesture as wildly as you like!

Movement

If you’re feeling nervous, stand up and move around. It will reduce the nervousness in your body and help your voice to sound more confident.

Pauses (停顿)

Using pauses every now and then can help you to slow down. This will make you sound more confident and in control. Also, if you pause after giving some new information, it’ll give the other person time to understand it. At the same time, listen to how the other person uses pauses. They could tell you something about the speaker’s feeling. For example, when a speaker is really angry, he might use pauses and say, “I…am…so…angry…”

【小题1】What’s the percent of telephone communication is from the words you use? ________
A.20%.B.40%.C.60%.D.80%.
【小题2】What can people do to reduce their nervousness on the phone? ________
A.Gesture wildly.B.Move around.
C.Raise their voices.D.Make facial expressions.
【小题3】How can pauses help people talk on the phone? ________
A.The speaker can show he is friendly.
B.The speaker can tell more information.
C.The listener will feel confident and in control.
D.The listener will have time to understand the words.
【小题4】What is the text mainly about? ________
A.How to control the speed of your speech.
B.Different good ways of talking on the phone.
C.Reasons of making gestures while talking.
D.How to improve communication among friends.
23-24九年级上·辽宁丹东·期末
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下面文章中有五处 (1—5) 需要添加首句。请从以下选项 (ABCDEF)中选出符合各段意思的首句。选项中有一项是多余选项。

Nowadays, more and more teenagers can’t get along well with their parents, some even fight with their parents from time to time. That’s too bad. Even if you think that your parents cannot understand you at times, loving your parents is a normal and satisfying part of life. You love them for the fact that they created you and raised you. Here are some ways to love your parents.

【小题1】 You can use these moments to learn from them when you’re off on your own. It’s OK to be angry, but angry actions don’t help you or your parents. Act calmly, cool off, keep a diary about your feelings, or talk to a friend. After this, show your feelings to your parents.

【小题2】 It depends on what you do. For example, if you get home late without calling first, next time your parents may not believe you. To get their trust, you must pay attention to the ways you do things instead of fighting with them. It will make your life much easier.

【小题3】 You can watch TV, or go somewhere with them. Anyway, spend as much time with them as you can. You can go hiking together, your parents will get to know that you have the ability to deal with different problems, and they will understand you more. Listen to their old stories and learn from them. You will find they are your teachers in one way or another.

【小题4】 A gentle “good morning” and “I love you” will warm the coldest heart every morning. Remember that they brought you into the world. Without your parents, you might still wander at an unknown corner in an unknown world.

【小题5】 It will help you to get more respect from them. It may seem like you are going through hell when you don’t get what you want or you have to clean the room when you aren’t willing to do that at that moment. However, you had better remember they keep you comfortable when it’s cold, raining, snowing, or too hot. Understand that parents are human beings and they make mistakes, too.

A.Do what you are told to do.
B.Remember parents are important.
C.Do things with your parents.
D.How can your parents believe you?
E.Respect them more and value these moments.
F.Tell them you love them.
World Expo 2010 will be held in Shanghai. It will last from May 1st to October 31st, 2010. The Expo site covers a to­tal area of 5.28 km2.It spans(横跨) both sides of the HuangpuRiver, with 3.93 km2 in Pudong and 135 km2 in Puxi. There are five functional zones markedA B C D andE. Each of them has different functions.
Zone A will host the na­tional pavilions(国家馆) of Asian countries except southeast Asian ones.
Zone B will be home to the China Pavilion(中国馆) and Oceanian(大洋洲的) countries, Pavilions for International Orga­nizations, Theme Pavilions(主题馆), Expo Centre,and Perfor­mance Centre etc.
Zone C will host the national pavilions of European, American and African countries. A large public amusement park will be built at the entrance of this zone.
Zone D is home to Corpo­rate Pavilions(企业馆), the land is one of the original places of modern China's na­tional industry. So some of the old industrial buildings will be kept and renovated(修复) into Expo pavilions.
Zone E will host stand­alone(独立的) Corporate Pavil­ions, Urban Civilization Pavilion (城市文明馆), and Urban Best Practices Area.
【小题1】How long will World Expo 2010 last?
A.About four months.B.About five months
C.About half a yearD.About a year
【小题2】Which of the following isnot trueaccording to the passage?
A.The Expo site covers the area of 5.28 km2.
B.The Expo site spans both sides of HuangpuRiver.
C.There are five functionalzones marked A, B, C, D, and E.
D.All of the five' zones have the Same functions.
【小题3】Which zone will be home to the China Pavilion?
A.Zone A.B.Zone B
C.Zone C.D.Zone D.
【小题4】They will build     at the entrance of Zone C.
A. a large museumB.a large public amusement park
C.a theme pavilions D.a large garden
【小题5】If you visit Zone D,        .
A.you can visit Urban Best Practices Area
B.you can know some information of American national industry
C.you can find some Corporate Pavilions
D.you can have the chance to get to know some Oceanian countries.

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