19th January

I’m writing to express my disappointment with the evening my wife and I spent at your restaurant two nights ago. While the food was, as usual, very good, I regret (感到遗憾) to inform you that the service from our waiter, Max, was most unsatisfactory.

First of all, when we arrived, we discovered our table overlooking the garden had been allocated to some other customers. The new table we finally received was by the door and when I complained, Max just laughed.

Furthermore, as we were sitting down, he said too much to my wife, which deeply embarrassed her. When our meal came, he served the food carelessly and at the end cleared the plates in an awful manner.

I look forward to hearing from you with a satisfactory reply.

Rupert Metcalf

22nd January

I’m really thankful that you want to listen to my side of the story.

To start with, When Mr. and Mrs. Metcalf finally turned up, they were at least 45 minutes late. That’s why the table was allocated to some other customers.

As for the other table by the door, I went to a lot of trouble to set it up. When they complained about it, I couldn’t help laughing. But I have no reason to laugh at my customer.

Another thing, this business about his wife. I only complimented (恭维) her on her dress. She didn’t seem to mind.

OK. I admit I forgot to clear the table the way I was supposed to.

I apologize if I have caused you problems, but I’ve been really popular at the Café. Hope to hear from you soon.

All the best.

Max