I will never forget the story I experienced when I worked as a doctor for some “special patients”.

With mixed emotions I went to the young criminal center to _________ vaccinations(接种疫苗). On one hand, I felt _________ to be able to _________ a service that might have a positive health effect on the prisoners. But, on the other hand, I felt a sense of sadness and _________as I saw the prisoners being _________ by guards to the nursing unit.

My last visit was very _________.For some reason, there was a(an) _________ in the air. And I felt a lightness as I spoke with each prisoner. We _________ stories, smiles and fears. Even the toughest prisoners seemed to be surrounded by light. As a mother, I saw them as not only youth, being _________ for crimes, but also as children with the __________ to change for the better. Obviously, most of them wanted to __________ longer!

There was one more prisoner. He was __________ to a different unit in a lonely cell. Two guards escorted us down and when we entered the cell, instant tears __________in my eyes. The area was sad. Guards there didn't smile. Later, we were done but I didn't want to __________,I gave the 17-year-old a gentle touch and smile as I __________ to him what to do concerning the side effects. At first there was no response, so I just __________ at his bare feet and then to my supplies. I thought that I had better pack up. __________,he looked up at me and smiled before he said “Thanks” and then he gave me a thumbs-up. I smiled back, saying, “You are welcome. Take care of yourself!”

It was wonderful to receive a kind __________ from someone who was in such a __________ place. As we walked back to the main entrance, we didn't speak. Where there can be a smile, there is hope. Sometimes __________ can be very powerful.

In 2008, Calvin Lowe's four-year-old son Tyler needed to have a serious surgery.

On the appointed day of the ___________ , he and his wife brought Tyler to Children’s Hospital Colorado in Denver. “As we sat in the waiting room, waiting for someone to__________ us back to the surgery area, there was a lot of____________ in our hearts,” Lowe remembered.

When a nurse called the family back, Lowe’s fears _____________.A young doctor walked into the room and told the couple that he would be ____________the surgery. As the doctor began to ____________how the surgery would proceed, Lowe’s mind went to the worst possible_____________, But then the doctor did something   ____________.He looked both Lowe and his wife in the eye, put a___________hand on each of their shoulders, and said, “Today, your son is my son.”

After the surgery was over, the ____________came back out to the family with a big smile and said, “Our son is just fine, and you can____________ him here in a few minutes.”

Tyler is now 19 years old and hopes to become a professional photographer. All these years after the surgery, Lowe still____________ the young doctor’s kindness. “I will never forget that,” Lowe said. “Because that was indeed a ____________   of stress then. I can’t tell you how ____________   we both were for what he said to us that day. It was very____________   and meaningful.”

On a Saturday morning, I drove my son Andrew to a shoe store. We ______ the trip to arrive right when the store opens, for Andrew is a nonspeaking autistic (自闭症患者) and prefers to go shopping when it’s not ______ .

After the purchase, I thanked the two clerks and headed toward the door. What came next only ______ when the inner voice told you to do things differently. ______ having Andrew point to the “thank you” symbol on the picture chart he carries with him, I held up his letterboard and asked how he’d like to ______ .

The picture chart only contains images that ______ his most frequently used words. The letterboard, however, ______ an effective tool. He can ______ more through the use of a letterboard—by pointing to individual letters on an alphabet grid (网格). Using it requires ______ time and effort for him, though. He would not ______ use of the letterboard on his own. I need to present it to him and ______ his wishes if he pushes it away.

“Thank you,” Andrew pointed to each letter. The two clerks’ ______ almost dropped as they watched. One spoke up, “My brother Jason doesn’t talk. Can I ask you?” “Andrew, what do you think?” I asked, ______ that his patience might be running out.

Surprisingly, Andrew ______ started pointing to letters, “Tell Jason he will change everyone’s opinion of him in 26 letters.” I immediately ______ . Sometimes I forget just how powerful the 26 letters are. Just how powerful Andrew is.