I have been a member of an organization. This organization fights for the protection of _______ rights. As a result, we may _______ from special discounts and offers. _______, when we could get special charges on gas and electricity bills a year ago, I _______ to join a group and take advantage of lower _______ .

I must say that I felt quite _______ with their customer service, because there were no hard selling (硬性推销)practices. So when I got a _______ from them, summarizing their actions and the benefits I got thanks to them, I _______ to it. Though there was a field _______ one could ask about his/her file or ask a question, I wrote: I don’t have any ________ but here is some feedback (反馈) for you.

And I ________ the people and the team who worked hard and ________ their customers well. I said how I appreciated their ________ and the money that they had helped me save. The following day, the manager answered my letter and said that she had forwarded it to her ________ and she thanked me for my ________ words.

Sometimes, we take it for granted that everything has to be perfect for us and we ________ high quality prices and service. However, don’t ________ to thank those people who try to make this ________. More importantly, we are ________ to do it more often, as well. In other words, we ought to care for people who do care for us. ________ should it be a one-way-ticket relationship?

Grandpa Hodge was the wisest man in the village. He was so philosophic (贤明的)   in speaking and doing things that everyone ____him as "Grandpa Wisdom".

One day, a man _____ to Grandpa Wisdom, out of breath, saying with excitement, "Grandpa, I have a piece of ____ to tell you…"

"Wait a moment," Grandpa Hodge ____ his beard(胡须) gently and cut the man ____, "Have you carefully ___ the news you will tell me with three sieves(筛子)?"

"Three sieves? Which three sieves?" the man asked with ____.

"The first sieve is the truth. Is the news you will tell me ___ ?" Grandpa Hodge asked, narrowing his ____.

"I don’t know because I ____ it from the street."

"Now let's check it with the second sieve," Grandpa Hodge ____, "If the news you will tell me is not true, it should be friendly."

The man ___answered, "No…just the other way round…"

Grandpa Hodge once again____ him, "So let's ____ the third sieve. Can you tell me if the news that is ___ you is very important?"

"It is not so important," the man answered with ____.

Grandpa Hodge patted the ____ of the man and said significantly(意味深长地), "Now that the news you will tell me is not true, friendly or important, please don't tell me. Then it won’t ___ you and me either."

The man realized his ___and never ____ the overheard news ever since.

I was born legally blind. Of all the stories of my early childhood, the one about a______is my mother's favorite.

I was only two when the______occurred. We had just arrived home from a trip. Mom lifted me out of the car and _____to speak to the driver. I took advantage of my brief______to dash across the lawn (草坪) — and hit a large maple tree! I was running so fast that I bounced off the trunk and______on my backside. Mom______me to start crying, but I just sat there for a minute. Then I______myself up and kept right on going. Mom always______here that, as many times as I______across the lawn after that, I never again______into that tree.

Mom loves to use this story as an______. It reminds her that children don't enter life______to take risks or unwilling to______again when they fall down. She never wanted me to lose that______as I grew older. When I______my major life decisions，I was still that little girl tearing full-speed across the lawn. I studied abroad and later moved away from my parents' home to look for a______, Through years of______, I have become a respected teacher in a school serving high-need students.

We are almost certain to get______at some point during the process of achieving our goal. When that happens, don't sit in the grass and______. Just get up and keep on going. It will all be worth it______.