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People can't see you when you're speaking on the phone,but they can hear you.So,the way you speak is especially important.In fact,researchers have calculated that 80% of communication over the phone is through your tone of voice; and only 20% is from the words you use.Here are our top tips on how to speak over the phone.

1.Facial Expressions

Your facial expression can influence your voice.For example,if you smile,your voice will sound warm and friendly,just the opposite,if you have an angry look on your face,it can make you sound unpleasant.

2.Volume

If you speak too loudly,you could sound angry.And if you speak too softly,it'll be difficult to hear you.So,speak loudly enough to be heard clearly,but not so loud that you're shouting.

3.Pace

The pace of your voice is how quickly you speak.And this can show how you feel.For example,an angry person might speak faster than normal.Or a downhearted person might speak very slowly.Try speaking a little more slowly than normal.This will make you sound confident,and it'll make it easier for the other person to understand you.

4.Gestures

Gesturing can influence the tone of your voice.When you gesture,you bring more air into the lungs,which can make your voice sound warmer.Gestures are also useful to help you stress the right words or even find the words you need.The best thing about gesturing during a phone call is that no one can see what you're doing,so you can gesture as wildly as you like!

5.Movement

If you're feeling nervous,stand up and move around.It will reduce the nervousness in your body and help your voice to sound more confident.

6.Pauses (停顿)

Using pauses every now and then can help you to slow down.This will make you sound more confident and in control.Also,if you pause after giving some new information,it'll give the other person time to understand it.At the same time,listen to how the other person uses pauses.They could tell you something about the speaker's feeling.For example,when a speaker is really angry,he might use pauses and says,"I…am…so…angry…"

【小题1】How much of telephone communication is from the words you use?
A.20%.B.40%.C.60%.D.80%.
【小题2】What can people do to reduce their nervousness on the phone?
A.Gesture wildly.B.Move around.
C.Raise their voices.D.Make facial expressions.
【小题3】How can pauses help people talk on the phone?
A.The speaker can show he is friendly.
B.The speaker can tell more information.
C.The listener will feel confident and in control.
D.The listener will have time to understand the words.
【小题4】What is the passage mainly about?
A.How to control the speed of your speech.
B.Different good ways of talking on the phone.
C.Reasons of making gestures while talking.
D.How to improve communication among friends.
【小题5】What is the writer's opinion about telephone talk?
A.Your voice on the phone will show what you're feeling.
B.Using too many pauses while talking will annoy others.
C.Speaking loudly makes it easier for others to understand you.
D.The words you use are more important than the way you speak.
18-19高一上·福建三明·开学考试
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Most of the students really don’t know what they actually doing during a school day. 【小题1】 Once you follow these ideas and tips, you will be a right person at school and home.

【小题2】 The first you have to write in a paper is, what are the activities you missed on that day and why. The other is, what are the activities you have to do on next day. Keep this paper with you. So next day, this paper helps you to complete every activity you wrote down last night.

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A.Make a careful plan in advance and carry it out.
B.Take a paper and write about 2 things before going to bed every day.
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Anger is a kind of feeling.Many things can make you angry. When your teacher gives you too much homework, when your team loses an important game, when a friend borrows your favorite thing and then breaks it, you may get really angry.

Usually, your body will tell you when you are angry. For example, you breathe faster, your face turns red, and you may want to break something or hit someone, but sometimes, you hide your anger. For example, you may hide it in your heart. The problem is that if you do this, you may get a headache or your stomach may hurt.

In fact, it’s not good to hide your anger, and it’s normal for you to get angry sometimes. But anger must be let out in the right way, without hurting others or yourself. When you get angry, you can talk about it with other people. It’s helpful to talk about your anger with an adult, such as parents, a teacher, etc. When you talk about anger, those bad feelings can start to go away. Here are some other things you can do when you start to feel angry: talk to a good friend; count from 1 to 100; give someone a hug; go for a bike ride; think about good things, etc.

Remember that how you act when you are angry can make everything better or worse. Don’t let your anger control you.

【小题1】You may not get angry when ________.
A.there is too much homework this weekend
B.your favorite basketball team wins the game
C.a friend breaks your favorite thing
D.your parents don’t let you watch TV
【小题2】_______ shows that you’re not angry.
A.Taking a faster breathB.Getting a headache
C.Getting a stomachacheD.Wanting to protect someone
【小题3】According to the passage, you can do everything when you get angry except _______.
A.going for a bike rideB.thinking about good things
C.talking to a good friendD.saying bad things to the people around you
【小题4】How many tips does the writer give us to let anger out?
A.2B.3C.4D.5
【小题5】This passage is mainly about __________.
A.angerB.excitementC.happinessD.Sadness

Ways to Step Out of Your Comfort Zone

There’s not a lot of room for adventure and excitement in your comfort zone. To add a little excitement to your life, it’s important to try new and sometimes scary things. 【小题1】, facing unfamiliar challenges can make you happier and more fulfilled in the long run.


【小题2】.

Think about a few things that scare you or make you nervous. Write them down in a list, and put a star next to the one you want to start with. You can handle the others later Rather than just thinking about it, coming up with specific ideas forces you to put these plans in motion.


●Turn every day into a learning experience.

【小题3】. Look at each day as a chance for you to learn something new. This can only happen if you’re stepping outside your comfort zone. You can do this by always making an effort to find ways to grow. You never know what you’ll learn about the world when you explore different sides of it!


●Think positively to overcome fear.

Regard challenges as chances to grow. The biggest barrier keeping you from stepping out of your comfort zone is fear, especially fear of failure. 【小题4】, just think of stepping outside your comfort zone as opportunities. You may be right around the corner from changing your life for the better.


●Turn to your friends for some added support.

Doing something new alone can be even more challenging. There’s no reason you can’t rely on friends or family to help you get out of your comfort zone! Pick someone who’s naturally adventurous to be your partner in trying new experiences. 【小题5】

A.Pick challenging activities
B.Do some research to get more information
C.Change the way you view your day-to-day life
D.Instead of focusing on the possibility of failure
E.Unless you’ve stepped out of your comfort zone
F.Though getting outside of your comfortable box may be tough at first
G.They can make you feel more comfortable exploring the unfamiliar field

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