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Artificial intelligence (AI) is rushing into business. Firms of all types are using AI to forecast demand, hire workers and deal with customers. The McKinsey Global Institute, a think-tank within a consultancy, forecasts that just applying AI to marketing, sales and supply chains could create economic value of $2.7trn over the next 20 years.

Such grand forecasts fuel anxiety as well as hope. Less familiar, but just as important, is how AI will transform the workplace.

Start with the benefits.AI ought to improve productivity. Humanyze, a people analytics software provider, combines data from its badges(工牌)with employees’ calendars and e-mails to work out, say, whether office layouts favour teamwork .Slack, a workplace messaging app, helps managers assess how quickly employees accomplish tasks. Companies will see when workers are not just dozing off but also misbehaving.

Employees will gain, too. Thanks to advance in computer vision, AI can check that workers are wearing safety equipment and that no one has been harmed on the factory floor. Some will appreciate more feedback on their work and welcome a sense of how to do better.

Machines can help ensure that pay rises and promotions go to those who deserve them. That starts with hiring. People often have biases but algorithms(算法), if designed correctly, can be more unprejudiced. Software can flag patterns that people might miss.

Yet AIs benefits will come with many potential drawbacks. Algorithms may not be free of the biases of their programmers, which can have unintended consequences. The length of a travel may predict whether an employee will quit a job, but this focus may harm poorer applicants. Older staff might work more slowly than younger ones and could risk losing their positions if all AI looks for is productivity. And surveillance(监控)may feel Orwellian—a sensitive matter now that people have begun to question how much Facebook and other tech giants know about their private lives.

As regulators and employers weigh the pros and cons of AI in the workplace, three principles ought to guide its spread. First, data should be anonymized where possible. Microsoft, for example, has a product that shows individuals how they manage their time in the office, but gives managers information only in aggregated(整合)form. Second, the use of AI ought to be transparent. Employees should be told what technologies are being used in their workplaces and which data are being gathered. As a matter of routine, algorithms used by firms to hire, fire and promote should be tested for bias and unintended consequences. Last, countries should let individuals request their own data, whether they are ex-workers wishing to contest a dismissal or jobseekers hoping to demonstrate their ability to prospective employers.

The march of Al into the workplace calls for trade-offs between privacy and performance. A fairer, more productive workforce is a prize worth having, but not if it chains employees. Striking a balance will require thought, a willingness for both employers and employees to adapt and a strong dose of humanity.

AI Spy

Passage outline

Supporting details

Introduction

While its future in business is full of 【小题1】, AI affects the workplace negatively.

Advantages of AI

·AI makes business more productive by analyzing the office layout, assessing the employees’ working efficiency and 【小题2】 their behavior.


·AI can 【小题3】 employees’ safety and provide feedback for them to better themselves.
·AI helps businesses hire more suitable employees and develop a better 【小题4】 of promotion and pay rise.

Potential drawbacks of AI

·Undesirable results may arise due to the biases of the programmers.


·Poorer applicants and older staff are at a 【小题5】
·Employees’ privacy is 【小题6】 in the age of AI.

Principles 【小题7】 AIs spread

·Keep the data anonymous when they are gathered and used.


【小题8】 employees of technologies used in the workplace and test the algorithms to avoid undesirable results.
·【小题9】 employees to access data for their own sake.

Summary

Only when employees and employers are 【小题10】 to adapt and respect each other, can AI make workplace fairer and more productive.

2018·江苏泰州·一模
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A new project aims to create a computer replica (复制品) of an entire city. It will allow experts to perform real-time resilience (适应力) testing to see how is infrastructure (基础设施) will perform in the face of challenges such as climate change and population growth.

Known as the “digital twin”, the technology has already been adopted by Formula One teams and engine makers like Rolls Royce, but its use to this degree didn’t exist.

A partnership between Newcastle University and Northumbrian Water will recreate Newcastle based on data from across the city and test its resilience in possible emergencies. Professor Chris Kilsby said, “You can try lots of things with the twin in the case of a city. I think of it as a replica that you can play with and do unimaginable things to see what would happen. The changes can be seen immediately — from observing what would happen if the river Tyne rises by a few meters to what the city would look like if the population has aged over a certain period of time. It could also be used to model human behavior, for example, determining the most likely roads people would use in the event of a food.”

Newcastle University is working on a data platform with lots of dynamic parts like traffic, water, population, etc. Much of the data is coming from the university’s Urban Observatory project, which has monitors all over the city checking pollution, water quality and biodiversity.

In 2012 an event known locally as the “Toon monsoon” took place, with a month’s worth of rain falling in two hours during the evening rush hour, causing £ 8 m worth of damage. The Toon monsoon caused a breakdown to the city because we just didn’t design anything for that sort of event. There was no one to blame. The city just couldn’t resist the heavy rain.

The digital twin will allow the city not only to react in real time to such strange weather events, but also to test its resilience in endless potential future emergencies.

Chris Jones, research and development manager at Northumbrian Water, imagined the project’s “amazing possibilities”, saying that in time it could be applied to any city with accessible data.

【小题1】What do we know about the “digital twin” from the first two paragraphs?
A.It is not new to us.B.It is a computer system.
C.It predicts extreme weather.D.It has met with many challenges.
【小题2】What are Professor Chris Kilsby’s words mainly about?
A.The development of the digital twin.B.People’s test of possible emergencies.
C.The many functions of the digital twin.D.The numerous changes in the environment.
【小题3】What will Newcastle University do in the project according to the passage?
A.Offering big data about the city.B.Advocating the new technology.
C.Making up the loss caused by flood.D.Working out plans for future emergencies.
【小题4】Why is the “Toon monsoon” mentioned here?
A.To draw people’s attention to the terrible loss of the city.
B.To warn people of the potential harm of heavy rain.
C.To indicate the new project’s significance.
D.To show the digital twin’s weakness.
【小题5】What is Chris Jones’ attitude towards the “digital twin”?
A.Cautious.B.Opposed.C.Neutral.D.Supportive.

Meetings. Answering emails. Ever feel too busy at work to get any actual work done? According to a new report from Microsoft, our workplaces have a serious productivity (生产率) problem. 64% of 31,000 employees surveyed struggled with having the time and energy to do their job. Subjects said that countless meetings were their number one productivity killer. Other reports also supported Microsoft’s study. A report from EY-Parthenon found American worker productivity decreased by 2.7% in the first quarter this year compared with the same period last year, marking the fifth quarter in a row that worker productivity has dropped.

Unsurprisingly, Microsoft, with its enormous investment (投资) in Al tools, says Al is the solution. Never mind that it was Microsoft’s own technology — Teams, Office, Outlook — that promised productivity savings and delivered the opposite. Should we still put faith in Microsoft to solve the problem with new tools that will “rethink workdays” and “protect focus time for creative work”?

So what is the answer to the productivity puzzle? Big companies need to look no further than small businesses, which have been showing how to be productive. Visit a business with fewer than 100 employees and you will find people there at their desks, behind counters, or in front of machines. There are fewer formalized meetings. Employees can make their own choices. Decisions are made without committees. Investments are made with more of a gut (直觉的) feeling. Technology is used when it is clear that it can save time and make money.

Microsoft would have you believe that buying its Al technology will solve productivity issues. However, what is the problem is not too little technology but how to use it in a smart way.

【小题1】Which leads most to the productivity problem?
A.Work atmosphere.B.Co-worker relationship.C.Office facilities.D.Meeting overload.
【小题2】What is the author’s attitude towards Microsoft’s technology?
A.Supportive.B.Careful.C.Negative.D.Uncertain.
【小题3】What makes small businesses productive?
A.Rules.B.Committees.C.Investment.D.Flexibility.
【小题4】What can be inferred from the last paragraph?
A.Improving productivity calls for more than technology.
B.The development of Al will solve productivity issues.
C.Big companies have a promising future in the Al field.
D.Small businesses should make more use of technology.

Since the 1970s, scientists have been searching for ways to connect the brain with computers. Brain-computer Interface (BCI) technology could help people with disabilities send commands to machines.

Recently, two scientists, Jose Millan and Michele Tavella from the Federal Polytehnic School in Lausanne, Switzerland, showed a small robotic wheelchair directed by a person’s thoughts. In the laboratory, Tavella operated the wheelchair just by thinking about moving his left or right hand. He could even talk as he watched the vehicle and guided it with his thoughts.

“Our brain has billions of body cells (细胞). These send signals through the spinal cord (脊髓) to the body part to give us the ability to move. But spinal cord injuries or other conditions can prevent these weak electrical signals from reaching the body part.” Tavella says. “Our system allows disabled people to communicate with outer world and also to control machines.”

The scientists designed a special cap for the user. This head cover picks up the signals from the scalp (头皮) and sends them to a computer. The computer finds meanings of the signals and commands the wheelchair with an engine. The wheelchair also has two cameras that tell objects in its path. They help the computer react to commands from the brain.

Prof. Millan, the team leader, says “Scientists keep improving the computer software that finds meanings of brain signals and turns them into simple commands. The practical possibilities that BCI technology offers to disabled people can be grouped in two kinds: communication, and controlling objects. One example is this wheelchair.”

He says his team has set two goals. One is testing with real patients, so as to prove that this is a technology they can get advantages from. And the other is to ensure that they can use the technology over a long period of time.

【小题1】BCI is a technology that can _______.
A.help to update computer systemsB.control a person’s thoughts
C.help the disabled to recoverD.connect the human brain with computers
【小题2】How did Tavella operate the wheelchair in the laboratory?
A.By controlling his muscles.B.By using his mind.
C.By moving his hand.D.By talking to the machine.
【小题3】Which of the following shows the path of the signals described in Paragraph 4?
A.scalp→cap→computer→wheelchairB.computer→cap→scalp→wheelchair
C.scalp→computer→cap→wheelchairD.cap→computer→scalp→wheelchair
【小题4】The team will test with real patients to_______.
A.make money from themB.prove the technology useful to them
C.make them live longerD.learn about their physical condition
【小题5】Which of the following statements is FALSE?
A.Scientists have been looking for ways to link the brain with computers.
B.The wheelchair designed by Millan and Tavella is directed by a person’s thoughts.
C.Spinal cord injuries can prevent these weak electrical signals from reaching the body part.
D.The wheelchair has been put in use and benefited real patients.

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