听下面一段较长对话，回答以下小题。
【小题1】Why did Jarvis start his blog?

A．To make complaints.

B．To promote his products.

C．To record his daily events.

【小题2】When did Jarvis receive an apology?

A．When he started his blog.

B．When his blog drew the public’s attention.

C．When he wrote to the Chief Marketing Officer.

【小题3】What does the speaker remind bloggers to do?

A．Describe things in a direct way.

B．Deal with their comments with caution.

C．Avoid demanding money from companies.

【小题4】What did the Dutch Royal Shell Group do?

A．It recalled its products.

B．It put much pressure on employees.

C．It turned down a former worker’s demand.