A particular story tells of how an Apple store manager broke a rule to earn a new, 10-year-old customer for life.
Matt tells us this touching story:
My daughter has been saving her birthday money and allowance for almost 9 months so that she could afford an iPod touch with a camera in it.
As of this morning, she had saved the amount needed and headed to an Apple store in Utah with my wife. They arrived at 10:30 am, not realizing that the store would be closed from 11 am to 2 am that day. As they approach the store, two friendly Apple employees greeted them and said they were sorry, but they were closed.
My wife pointed to my daughter who had a mason jar full of cash in her arms and explained why they were there and also pointed out that it was not quite 11 am yet. They again said they were sorry, but could not let them in. My wife and daughter were sad and regretful, but understood and made their way to another store in the mall.
About three stores down, an Apple employee raced after them and explained that the manager was going to make an exception and let them in. Every one of the employees stopped what they were doing as my daughter approached the register.
As she took all of the cash out of the mason jar, one employee stepped forward and said, “I don’t mean to bother you, but I have to tell you that this made my day wonderful.”
After the transaction(交易), my daughter and wife were on their way out, the store manager raised his voice and said to all of the employees, “Everyone, please give a round of applause for saving her money and buying an iPod today.”
【小题1】What can we learn from the first paragraph?
A.Apple doesn’t do well in the customer service. |
B.Consumers are more satisfied with Apple |
C.Nokia did better than Apple in the past. |
D.Customer satisfaction surveys are made every two years. |
A.a computer | B.an iPhone |
C.an iPod | D.an iPod touch |
A.a money box | B.a pot for cooking |
C.a coffee cup | D.a candy box |
A.A good example on how to bargain with an Apple employee. |
B.How a girl and her mother tried to buy what they wanted. |
C.A touching story about how Apple earned a new customer for life. |
D.The reason why a girl wanted to buy an Apple product. |
As a boy growing up in India, I had longed to travel abroad. I used to listen to the stories my father would tell me about his stay in Canada and tours to Europe in the 1970s, with great interest.
My big moment finally came in the summer of 1998 when I was able to accompany my parents to Europe, where my father was to attend a meeting. We planned to travel to Belgium, Netherlands and West Germany.
I have clear memories even today of going to Mumbai airport at night all excited about finally going abroad. I had heard several great things about Lufthansa till then but now I finally got to experience them first hand, during the flight to Frankfurt. We flew business class and even today I can remember the excellent service by the Lufthansa crew (工作人员). The flight was really smooth and thoroughly enjoyable, even for someone like me, who is especially afraid of flying.
After spending almost two weeks in Europe, we took the Lufthansa airport express from Dusseldorf to Frankfurt airport for our return. What a journey that was! All along the Rhine (莱茵河), it was simply an unforgettable experience. I had a sad feeling on the flight back to Mumbai as it marked the end of a wonderful vacation, but the Lufthansa crew members were able to change it into a most enjoyable experience yet again, with the quality of their service.
Being the first airline to take me abroad, Lufthansa will always hold a special place in my heart. Even today, I continue to enjoy flights on Lufthansa and simply cannot dream of choosing any other airline. Flying, in general, for me, has always been a terrible and painful experience. Flying on Lufthansa, however, is something I always have and will always look forward to.
【小题1】What does the author’s big moment refer to?A.Travelling abroad. | B.Attending a meeting. |
C.Listening to a story. | D.Accompanying his parents. |
A.Depressed. | B.Satisfied. | C.Doubtful. | D.Critical. |
A.Frankfurt. | B.Mumbai. | C.Dusseldorf. | D.Canada. |
A.Beautiful memories about Europe. | B.Dreamed family flying. |
C.An important flight travel. | D.Unforgettable experiences on Lufthansa. |
I would neither go abroad nor sign up for a language course to improve my English. I decided to get back to reading books in English. I chose John Irving ’s novel A Widow for One Year which I hadn't read before——neither in Polish nor in any other language.
What was the book like? Very challenging! Especially at the beginning, I had to stop thinking in Polish about what I was reading. It seemed to be quite impossible to read and understand without using a dictionary but then I gradually (逐渐地) began to get it! And that was the moment when the real adventure and fun began. Suddenly I was so much attracted by the wonderful characters and the surprising plot of the novel that I completely forgot about the language I was reading the book in.
I must admit that reading this novel was very useful for me. First of all and to my surprise, I found Irving's way of writing very clear and therefore the book is easy to read. This fact made me feel really satisfied and encouraged to read more books (not only by Irving).
Secondly, when you read a book in English, you will stop thinking in your mother language. It's just as if you were there inside the story, among the characters who speak English with you.
Besides, reading Irving, s novel gave me the opportunity to experience a large number of new words and expressions. I marked some phrases I found particularly interesting and even wrote them down.
【小题1】What may be the purpose of the passage?A.To advertise an English book. | B.To share a reading experience. |
C.To give a summary of a book. | D.To introduce a famous novelist. |
A.Poland | B.America | C.China | D.England |
A.Challenging. | B.Enjoyable. | C.Boring. | D.Humorous. |
A.the book is written clearly | B.he could think in English |
C.Irving's novel is interesting | D.he learnt more vocabulary |
It all started when my sister was invited to speak at a threeday conference in Budapest. Mom and I thought we would join her because she was not able to take her husband or daughter. After all, how often does a trip to Budapest come along? We began planning a week long trip to Budapest. It was the first visit to Europe for all three of us, and there was so much we wanted to see that we couldn't narrow our base destinations down any further than Venice, Budapest, Rome, Sorrento and Florence.
We immediately applied for passports. We looked over maps and through books trying to decide exactly where to stay. I spent hours and days researching hotels, transportation, museums. We waited and waited to book tickets so we had a starting point on our dates. Finally everything fell into place and we decided our plans. The excitement continued to build day by day.
I researched packing tips online and my list of necessities grew. Mom and I compared notes for weeks trying to decide what to wear, what to bring, what to buy ... in the end, however, we just chose whatever was comfortable and to be honest, mainly wore the same couple of clothes day after day, washing them in the hotel as necessary. The only good clothes we took were for the ballet in Budapest. And thank goodness for that — I can't imagine lugging (携带) a larger suitcase on and off during the journey to Florence, and some other places.
The big day arrived and with bags packed and repacked, it was off to the airport for our first European adventure!
【小题1】The first paragraph mainly tells the readers ________.
A.the author's sister would attend a conference in Budapest |
B.how the author planned their trip to Budapest |
C.where the author's family would go to travel |
D.the author and her mom and sister would visit Europe |
A.watch a ballet |
B.buy some good clothes |
C.attend the conference |
D.visit her sister |
A.applied for passports |
B.booked hotels online |
C.searched for advice on travel online |
D.wrote down what they would carry along |
A.they would carry a larger suitcase during the journey |
B.the author's sister lived in some European country then |
C.they would certainly visit Venice, Budapest, Rome, Sorrento and Florence |
D.the preparation for the journey cost them hours |
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