I’m a second-year student of Coventry University. For more than a year, I have been volunteering for SHOUT, a text-based _________ health support service.

This time last year, we all watched the COVID-19 unfold across the country. I had planned to work in the summer vacation, but this became _________ when the first lockdown began. My days became a(n) _________ of watching the news and wishing I could do something, Fortunately, I learned about SHOUT in an email from my university’s volunteering team _________ the charity needed more volunteers, due to the increase in _________ they were receiving since the pandemic (流行病) began. I applied instantly.

SHOUT volunteers _________ as a listening ear to anyone who needs support, at any time, with their mental health. The service supports them and encourages self-care techniques to keep people _________ during the pandemic. This service was especially important during lockdown, when clinical services were often _________. As volunteers, we never give advice; often our texters just need someone to _________.

My volunteering __________ have had a huge and positive impact on my mental health. I have been able to gain new __________ from gardening to instructing. In a voluntary capacity, the pressure is off. If I’m struggling, my teammates will always encourage me to rest and __________ for a while. And when I’m feeling strong, I can get involved again and __________ other people in their time of need.

The skills I’ve gained by volunteering have given me the __________ to successfully apply for an internship (实习生) with Coventry University. I strongly believe volunteering has changed my life, and I encourage everyone to __________ opportunities to change theirs too.

A tradition for my wife and me is to make holiday treats and drive around town to deliver them to about 15 friends. We do this over two days and gain a lot of _______ seeing people and wishing them well.

Last night kindness had a _______ connection with timing. First, we showed up to deliver to our 95-year-old neighbor right before she was ready to go to sleep. Next, we delivered to friends who had just finished dinner and were _______ for something sweet. Shortly after, with plate in hand, we _______ our treats to a neighbor and her daughter who were coming home from a walk. _______, an eighty-five-year old neighbor was on Zoom with friends _______ what Christmas meant and said that our surprise was the perfect _______.

One friend was not home when we _______. She was cool on the phone when we rang to let her know we were _______ a small treat for her. She told us she was on her way and ________ if we would wait. She said that she could use a hug. She had just ________ from the Emergency Room. Her husband, who had been ________ continuous medical obstacles, had just fallen, broken his hip and needed ________. We got her hugs.

From a perfect dessert after a good ________ to support for friend worried about her husband, our sweets ________ a lot to many.

I grew up in a West Virginia mining town in Fayette County. A man named John moved into our town from New Orleans. He was a _______ man, who I estimated was at least 66, 245 pounds. He had broad shoulders and truly _______ the definition of the V body type. He was really a man with strength and endurance.

John worked for some days, when there were no _______ and he was absolutely a hell of a great miner. However, the _______ day came, when I was ten; a terrible disaster _______. Timber crossbars (木梁) were often used in mines to _______ the top. That day my father was working alongside John in the mine. A timber cracked suddenly and the loud cry of men was _______. Hearing this, my dad and John rushed to the site of the _______. There some miners were trapped; they felt _______ and depressed, either in shock or in prayer.

In times of emergency, John began to rescue the miners without hesitation. He grabbed the timber and with a strong push applied all his ________ to it. In a seemingly impossible turn of events, the blocking moved. John ________ the timber and all the miners escaped, but in doing so, the wood structure was becoming further weakened, and John himself was trapped below in place of the miners. My father and the other miners ________ started to work with their jacks (千斤顶)，desperately trying to ________ John, but the top fell down suddenly and there was no ________ of reaching him. John was buried there forever.

A small marble monument was ________ in front of the entrance to the mine in memory of John, the hero who had sacrificed his life deep in the earth in order to save other miners.