听下面一段较长对话，回答以下小题。
【小题1】Why does the woman make the phone call?

A．To call off an order.

B．To complain about an order.

C．To change information of an order.

【小题2】What is the problem with the woman’s order?

A．Mistaken address.

B．Poor quality.

C．Wrong color.

【小题3】What does the man say about the email service?

A．It’s being restored.

B．It is suspended.

C．It takes longer.

【小题4】How does man solve the problem?

A．By returning the item.

B．By giving a gift card.

C．By resending a purchase.