Those in the food industry understand the difficulty that comes from working with people. No matter how much you try, some customers are never _______. If you make one mistake, some people are likely to lose _______. This situation took place at a McDonald’s in suburban Atlanta.

A customer approached the drive-through window _______. He threw a drink back at the pregnant fast food worker who _______ it to him. Most would find that unthinkable. However, he himself felt _______ because the drink was not what he _______.

Bryanna was the _______ in this incident. It was so _______ to her that she couldn’t even _______ what was happening. She was ________ and covered in ice and soda.

The ________ next in line who witnessed what happened was Feroza Syed. She ________ the incident via Facebook after things took place. “I’ve never seen anyone ________ that way, especially to do that to a pregnant worker, which was just ________.”

When Feroza approached the drive-through window, she ________ the fast food worker a cash tip to comfort her. She had yet another ________-set up an online registry for Bryanna’s baby. Feroza ________ maybe she could raise $300 or $400 for Bryanna to buy something nice. But by 24 hours later people had ________ $1,700. Feroza is just obviously going crazy with ________.

Through this, Feroza and Bryanna have become friends. It’s just ________ to see such love and happiness.

It was a very cold Friday. When I observed the _____ falling onto my car, I really began to wonder if I was going to _____ it on time. Of course I must, because I had no _____.

About two weeks ago, what my _____ Ellen talked about was her New Year’s concert to be held in her school and some rumors about it. “Mom, Rachel was _____ to sing alone, but she's not! Linda will replace her to do it.” “Mom, you won't believe it, _____ Lexie's whole family is coming to the concert, even from another _____!” Making a long way out of a state to see third graders sing a song seemed to be a pretty big deal(待遇) for her.

When I sat in traffic,I thought about all the school _____ I had attended alone. Ellen never mentioned it, but I wondered how she _____ about me being the only one who ever came to her events. My own family lived out of town, and her father and his family ______ quite succeeded in filling those things into their schedules. I ______ if it bothered her.

At eight o'clock the ______ was scheduled to begin. With only a few minutes to ______, I found myself running: first through the snow-covered parking lot, then through the school passage. I entered the ______ hall and found an empty seat near the front. From her place onstage, Ellen saw me ______ to the chair, and she smiled. I was ______ enough to hear the loud conversation of the children onstage.

“Look, Ellen, there is my uncle and my cousin. They came all the way from West Virginia. I can’t believe my whole family is here!” Ellen ______ at Lexie and said, “My whole family is here, too! Look, there she is!” Ellen gave me a big smile. I smiled back at her, never once ______ the melting snow dripping down my head. It ______ occurred to me that while we tried to teach our children all about ______, they actually taught us what life was all about.

Last night my friends and I went out for a party. The four of us were _______ ourselves but it was getting very late. Calls started coming from home, _______ about our whereabouts (行踪). Delhi is _______ for women, especially at night, and the parents are sure to be _______ about their daughter’s safety.

_______, our car broke down. The two boys in our group _______ everything but the car didn’t start. We girls were getting _______. The boys decided to call us a taxi. We tried a lot but _______. None of the taxi drivers were ready to go to our destination.

Finally, we stopped a taxi and asked the driver if he would go to our _______. We also ________ we were ready to pay extra. The driver asked us to get in. We asked him how much he would ________ and he said, “First you get in, and then I’ll say.” We got in and the boys took pictures of the taxi’s license plate (车牌).

The driver looked up and asked if the boys were taking pictures. They said yes ________ the girls were travelling ________ at night and that wrote down the ________ for safety reasons. The driver ________ us by saying, “Take my pictures as well in that case.”

He showed us a newspaper in which a(n) ________ about him was printed along with his photograph. In the article it was written that this driver took an initiative (主动行为) to ________ women passengers and make sure of their safety. He ________ asks extra money from anybody. He believes that dropping people in their home safely is the best ________ for his services. The feeling of self-worth comes to him not by ________ extra money but by doing his job.