Bicycle Safety

Operation   Always ride your bike in a safe, controlled manner on campus( 校园). Obey rules and regulations. Watch out for walkers and other bicyclists,and always use your lights in dark conditions.

Theft Prevention     Always securely lock your bicycle to a bicycle rack, even if you are only away for a minute. Register your bike with the University Department of Public Safety. It’s fast, easy, and free. Registration permanently records your serial number, which is useful in the possible recovery of the bike stolen.

Equipment

Brakes   Make sure that they are in good working order and adjusted properly.

Helmet   Make sure your helmet meets current safety standards and fits properly.

Lights   Always have a front headlight- -visible at least 500 feet in front of the bike. A taillight is a good idea.

Rules of the Road

Riding on Campus     As a bicycle rider ,you have a responsibility to ride only on streets and posted bicycle paths. Riding on sidewalks or other walkways can lead to a fine. The speed limit for bicycles on campus is 15 mph, unless otherwise posted. Always give the right of way to walkers.If you are involved in an accident , you are required to offer appropriate aid ,call the Department of Public Safety and remain at the scene until the officer lets you go.

Bicycle Parking     Only park in areas reserved for bikes. Trees , handrails, hallways, and sign posts are not for bicycle parking,and parking in such spots can result in a fine.

If Things Go Wrong

If you break the rules, you will be fined. Besides violating rules while riding bicycles on campus,you could be fined for:

No bicycle registration $ 25

Bicycle parking banned $ 30

Blocking the path with the bicycle $ 40

Violation of bicycle equipment requirement $ 35

Like all big cities, Paris has a traffic problem: lots of cars, lots of traffic jams and lots of pollution from exhaust fumes (废气). So the city began a scheme (计划) to improve the situation.

Under the Velib project ('Velib' comes from vélo liberté, or 'bicycle freedom') people can take a bicycle, use it for as long as they want, and then leave it at the same or another bicycle station. The first half-hour on the bike is free, but if you don't return it after 30 minutes, you have to pay. But it's only €1 a day or €29 a year! The bicycles are heavy (25 kg), and they are all grey and have baskets. There are about 20,000 of them in the city, and around 1,450 bicycle stations. So there are a lot more Velib stations than the 298 subway stations!

Paris is not the first city to have a project like this. But not everybody thinks it's a great idea. One Parisian said, "These bicycles are only for short journeys. If people want to travel across the city, they won't use a bicycle — they'll still use their cars."

A city spokesman said, 'The bicycle project won't solve all our traffic problems, of course. But it might help reduce air pollution. Traffic, together with factory fumes, is a big problem. There aren't any simple answers to traffic problems and pollution in cities. But unless we do something now, there will be more traffic jams and temperatures will continue to rise, so the problems in our environment will get worse. The bikes might help people to lead a healthier life, too.'

Crosscountry aims to provide the most punctual service possible. However, when delays do occur, we will provide you compensation in line with our Passenger Charter and National Rail Conditions of Travel.

If your train has been delayed by 30 minutes or more to the destination printed on your ticket, you will be entitled to compensation. You can rest assured that your journey is covered whatever happens.

•How much refund am I entitled to?

The amount of compensation that you may be entitled to depends on the length of time your journey was delayed by:

Delays of 30 — 59 minutes

50% of the cost of your single ticket or 50% of the cost of either portion of your return ticket.

Delays of 60 minutes or more

100% of the cost of your single ticket or 100% of the cost of either portion of your return ticket.

Delays of two hours or more for return tickets

If either or both the outward or return legs of your journey are delayed by more than two hours and you have a return ticket, you will be entitled to receive up to 100% of the cost of the return ticket.

Smartcard Tickets

More and more tickets on the UK rail network are available to be fulfilled to Smartcard. If your claim relates to such a ticket, please include a clear image of the front of your Smartcard, and enter your Smartcard number in the “Booking reference/ticket number” field on the form. Your Smartcard number is the 18 digit number on the front of your Smartcard.

·How will I be paid?

Compensation will be paid in National Rail Travel Vouchers or, at your request, in money (for example by cheque or BACS). Rail Travel vouchers can be used as payment or part payment towards any National Rail ticket. Alternatively, you can choose to donate your claim to charity. Our chosen charity at CrossCountry Trains is Brain Tumour Research Charity.

·How do I make a claim under Delay Repay?

Please complete the form below within 28 days of the date of the delay. A readable scanned copy of your ticket is required to make a claim.

Our customer service team will respond as soon as possible and aim to reply within 10 working days. Should you have any difficulties completing the form, please call us on 0344×××123.

Alternatively, you can download our Delay Repay claim form and post to us at the address on the form.