Someone with strong communication skills can build positive relationships and resolve conflicts (冲突). This guide can teach you the basics.

When you’re having a serious conversation, the last thing you want is to be interrupted (打扰) by a phone call. So turn your phone on Do Not Disturb. If you have a radio or television in your office, turn it off.

Be clear about your goal so your message can be understood in a way that every listener can understand.【小题2】 Similarly, be sure to express clearly to avoid any kind of misunderstanding. Organizing your words in advance is helpful. You should speak at a volume (音量) level that is guaranteed to be heard as well.

Dull and unchanged voices may not always be pleasing to the ear. So good communicators use vocal color to stress their message. Yale University recommend you some tips. Raise the volume of your voice when you transition from one topic or point to another. 【小题3】 Speak briefly but pause to emphasize key words when requesting action.

【小题4】 During a conversation or presentation, maintain eye contact for as long as it feels natural. Generally, you’ll want to aim for 2 to 4 seconds at a time. Remember to take in all of your audience. If you’re addressing at boardroom, look each member in the eye. 【小题5】