Handwritten thank-you letters are such a simple way of making other people feel good, it is strange that so few people write them anymore. At work, a thank-you letter to employees is unbelievably effective. It costs little and has no side effects. The effort involved in writing letters very low. The pleasure on receiving them is very high. 【小题1】

Doug Conant, manager of Campbell’s Soup Company since 2001, knows the power of thank you letters. He said that every day he works with an assistant, searching the company for people deserving thanks. 【小题2】 Over the past 10 years he has sent 30, 000 thank-you letters to his employees — more than 10 each day. The reward is huge: his company has remained one of the most successful in its field for years.

【小题3】 There seem to be three reasons. Firstly, chief executives (主管) running companies think their own work is more valuable than that of others. 【小题4】 Secondly, they aren’t close enough to the business to know who deserves thanks. Thirdly, they have forgotten the strange human truth that almost everyone would do almost anything in return for a few words of appreciation.

In these days of such busy schedules and people running all over the place and trying to get ahead, sometimes we forget the simplest things in life are the most powerful and rewarding. You need to think to yourself about a time someone sent you a thank-you and how much it meant to you. 【小题5】

In today’s society , language plays a key role in defining gender (性别) by vocabulary, and also their non-verbal (非语言的) vocabulary. Each one of these different types of ways of communicating is obviously different between men and women.

Many different studies show that men tend to talk much more than women. It has also been proven that women tend to speak faster than men; this is due to the fact that women tend to be interrupted more often than men are, and also have the ability to speak more clearly, precisely, and more quickly than men. In one study it was found that women spoke for an average of three minutes describing a painting, as opposed to the thirteen-minute average it took men to describe it.

Men and women also tend to have a very different non-verbal way of communicating, which can also make it very hard for one another to understand what the opposite sex is trying to say. Men’s body language is much more reserved when talking to women. Men tend not to make as much eye contact and they generally stay farther away from women when talking to them. Men avoid other people’s body space while talking, and they also tend to sit back when talking. All of these have given off the impression of disinterest or boredom. Women are by far better listeners and much more enjoyable to talk with and they tend to raise more topics for conversation.

Women also make it clearer whether or not the conversation is going somewhere or just stuck in neutral. After learning about our styles of communicating with each other, I have decided that although men have not quite mastered communicating, what fun would it be if we all spoke the same “language”? The little games men and women play with each other while conversing would be lost. The question everyone asks himself or herself after talking with someone of the opposite sex, “I wonder if there’s something there?” would no longer exist.

A