Both Debbie and Simon work in the Sunbeam Travel Company. One day they were sitting in the office. The door opened and a lady entered. She glanced at them both, _______ a moment, then walked over and sat opposite Debbie. Debbie greeted her _______ in the corridor, and they got down to business.
Simon _______, stood up and left. He met Mr Smith, the manager. “What’s up, Simon? You don’t look very _______.”
“It’s the customers,” Simon said. “They always prefer Debbie to me. I can’t _______it. ”
“I can. It’s the way you _______.”
“How can that be ?” Simon said. “I don’t even get a _______ to speak to them.”
“Communicating is more than speaking and listening, Simon. Your body language is _______, too.”
“What kind of language is that?”
“It’s the way you stand and sit and walk. It’s your gestures and the expression on your face and in your eyes. Your whole _______ communicates things, even you’re not speaking. The way you look at customers doesn’t give them a good impression, Simon. For example, you often rest your head on your __________ . You don’t smile. You don’t turn your head or your body towards the customers. But look at Debbie. She’s holding her head __________. She looks at the customer in the eye. She smiles. She turns her head and her body towards the customer. Your body language is telling customers to __________. Debbie’s is making them feel welcome. That’s why the customers go to her and not to you.”
After that, Simon tried to improve his body language. This seemed to __________. Minutes later, a girl entered. Without __________, she sat down opposite Simon and gave him a big smile. A few moments later, she left, still smiling.
Mr Smith came over and said, “Well Simon, you __________ made a good impression on that customer. Well done.”
“That wasn’t a customer,” Simon said. “That was my sister. She wanted to borrow some money for lunch.”
【小题1】A.listened | B.stood | C.looked | D.paused |
【小题2】A.calmly | B.wildly | C.cheerfully | D.hopefully |
【小题3】A.bowed | B.sighed | C.laughed | D.nodded |
【小题4】A.sad | B.relaxed | C.happy | D.nervous |
【小题5】A.understand | B.grasp | C.believe | D.guess |
【小题6】A.think | B.interpret | C.communicate | D.perceive |
【小题7】A.chance | B.minute | C.word | D.right |
【小题8】A.creative | B.adorable | C.fun | D.important |
【小题9】A.style | B.appearance | C.speech | D.character |
【小题10】A.shoulder | B.arm | C.finger | D.hand |
【小题11】【小题12】A.go away | B.go ahead | C.get going | D.get ready |
【小题13】A.work | B.confuse | C.frustrate | D.motivate |
【小题14】A.invitation | B.explanation | C.permission | D.hesitation |
【小题15】A.probably | B.certainly | C.finally | D.likely |