Cynthia, 72, has worked as a flight attendant (空乘人员) for Southwest Airlines for almost 20 years. After her granddaughter Hannah, 24, graduated from college and wasn’t sure what to do except traveling, she eventually decided to follow in her grandmother’s footsteps and applied to Southwest. When Hannah got her acceptance notice, she was overjoyed and so was Cynthia.

Cynthia was present at Hannah’s flight attendant graduation in 2022. And behind the scenes, Cynthia was also trying to make sure she’d be on her granddaughter’s first Southwest flight. When Hannah saw her grandma on her first flight, she was very surprised. Working together for the first time was exciting for both of them. It was a long, multi-stop trip—the type Cynthia, with her years of seniority (资历) at the airline, usually avoids nowadays. She made an exception for Hannah.

When she was little, Hannah loved hearing her grandmother’s stories about her job, and had fond memories of flying with her grandmother during her summer vacation. But while Hannah always thought Cynthia’s job was amazing and exciting, she also saw the tough sides of flight attendants’ life. Often her grandmother would have to work on holidays and couldn’t take part in the family activities.

Cynthia also wanted to pass on wisdom to her granddaughter. She kept telling Hannah that flight attendants flew all the time, so everything was pretty simple and easy for them. Passengers sometimes just flew once a year and so flight attendants had to take it into consideration that they had to help these people, showing them the way, answering questions, and showing some enthusiasm.

Hannah says Cynthia brings this empathy (同理心) to every aspect of her life, and it has always inspired her. “That’s one thing that she has taught me—she’s just so sympathetic and so quick to help anyone. I see it when we’re working or outside of work. She really has the best heart,” says Hannah.

【小题1】What did Cynthia keep secret from Hannah?

A．Holding a big celebration for Hannah.

B．Working together on Hannah’s first flight.

C．Planning a long, multi-stop trip for Hannah.

D．Asking other flight attendants to help Hannah.

【小题2】What did Hannah think of flight attendants’ work?

A．It was easy and well-paid.

B．It brought lots of danger and uncertainty.

C．It was interesting all the time.

D．It sometimes meant missing family gatherings.

【小题3】What does the underlined word “wisdom” in paragraph 4 refer to?

A．The flight attendants’ fortune to fly all the time.

B．Skills in dealing with co-workers during flights.

C．The concept of serving passengers wholeheartedly.

D．Emergencies flight attendants may meet.

【小题4】What does Hannah learn from her grandmother?

A．Trying to cherish good memories of her flying.

B．Helping others anytime and anywhere.

C．Continuing working till the last minute.

D．Correcting every mistake in her flight job.