Years ago, I had a quarrel with a friend due to a misunderstanding that was completely my fault. I was afraid to ________that I was wrong, so we didn't speak for years. Then we happened to meet each other and decided to meet for lunch. It was so ________that we kept meeting. After two or three meals together, I felt forced to apologize for my ________ years earlier.

My experience isn't unique. Many people________apologizing because the idea of admitting to wrongdoing makes them________uncomfortable. Apologies force us to admit to ourselves that we don't always ________ our standards. We might also fear that victim won't ________ our apology. We all like to ________ ourselves as good people—kind, considerate and moral people. For these________, an apology can be very difficult to give.

Given my experience, there is no________that an apology is an important tool for________a relationship to make it functional again. Usually a(n)________apology is called for, but if the victim is angry at the wrong behavior, it may be more________ to wait, because their________ may stop them from accepting our apologies. Also a delay ________an apology's effectiveness, because it conveys that the offender has time to reflect on his/her________. But a heartfelt apology has more powerful effects, which can improve our mental health and repair our________ personal relationships. ________, expressing regret and acknowledging responsibility are vital. Without________,   it's a good reason for your actions; Without responsibility, it's an excuse.

My friend and I get on well after my belated apology. Admitting that everything had been my fault helped us heal our relationship. We are both________ to have our relationship today.

Everybody has to face bad days in their life. Some face diseases, some face fears, some face poverty, some face_______, etc. No one can _______ from it. It is a rule of life.

When bad days come, a person first of all cannot understand what is _______ why me? But after some time he _______ his strength and starts doing every single thing to come out of it, which is a _______ journey. Though very painful, when you have crossed it, you will find your journey very _______, and you will feel like getting your _______. In short, you start becoming wise.

The biggest lesson of life during bad days for me is that a person becomes a _______ who he wasn't before. Life means_______ it. First: think what you want in your life then start giving the same think. This is one of the most important things I have learnt in my life. You want love then start __________ it; you want money then start giving it to the __________; you want happiness then start doing all things that give happiness. Everything is in your __________ and you only need to give first. If you don't have everything then give or __________ what you have. Still you feel you have __________ to share then give a smile. You can't imagine that your smile can __________ wonders for someone. So start smiling from today on.

In the 1960s, Douglas McGregor, one of the key thinkers in the art of management, developed the now famous Theory X and Theory Y. Theory X is the idea that people instinctively _______ work and will do anything to avoid it. Theory Y is the view that everyone has the potential to find satisfaction in work.

In any case, despite so much evidence to the _______, many managers still agree to Theory X. They believe, ___________, that their employees need constant supervision if they are to work effectively, or that decisions must be imposed from _______ without consultation. This, of course, makes for authoritarian (专制的) managers.

Different cultures have different ways of _______ people. Unlike authoritarian management, some cultures, particularly in Asia, are well known for the consultative nature of decision-making — all members of the department or work group are asked to _______ to this process. This is management by the collective opinion. Many western companies have tried to imitate such Asian ways of doing things, which are based on general _______. Some experts say that women will become more effective managers than men because they have the power to reach common goals in a way that traditional _______ managers cannot.

A recent trend has been to encourage employees to use their own initiative, to make decisions on their own without _______ managers first. This empowerment (授权) has been part of the trend towards downsizing:__________ the number of management layers in companies. After de-layering in this way, a company may be __________ with just a top level of senior managers, front-line managers and employees with direct contact with the public. Empowerment takes the idea of delegation (委托) much further than has __________ been the case. Empowerment and delegation mean new forms of management control to __________ that the overall business plan is being followed, and that operations become more profitable under the new organization, rather than less.

Another trend is off-site or __________ management, where teams of people linked by e-mail and the Internet work on projects from their own houses. Project managers evaluate the __________ of the team members in terms of what they produce for projects, rather than the amount of time they spend on them.