阅读下面材料,在空白处填入适当的内容(1个单词)或括号内单词的正确形式。Most of us haven’t been taught how to apologize. That’s 【小题1】 it is critical to get it right. A good apology is an opportunity for us to take clear and direct responsibility for 【小题2】(we) wrongdoing without blaming, or making excuses. It meets the moment, 【小题3】(help) heal and transforms our relationships.
When you’re apologizing for something, it’s critical to show true sorrow and regret. It feels 【小题4】(comfortable) to not be in control of the outcome, but it is also courageous. Keep your apology short. Over-apologizing shifts the focus away from the person who needs to be attended 【小题5】 and makes the apology about you.
Your attention when apologizing should be on the impact of your words or deeds, not on your 【小题6】(intend). It’s not the two words “I’m sorry” 【小题7】 heal the injury. The hurt party wants to know that we really get it, and that we know their 【小题8】(feeling) and care.
An apology isn’t the only chance you ever get to address the underlying issue. The apology is the chance you get to establish the ground for future communication. When 【小题9】(do) with attention and care, it can be a base for 【小题10】(great) understanding and deeper connection.