If you ask something of ChatGPT, an artificial-intelligence(AI) tool, you may immediately get the responses, completely certain and often wrong. The questions raised by technologies like ChatGPT cause much more tentative answers. But they are ones that managers ought to start asking.

One issue is how to deal with employees’ concerns about job security. Worries are natural. An AI that makes it easier to process your expenses is one thing; an AI that people would prefer to sit next to at a dinner party quite another. Being clear about how workers would redirect time and energy that is freed up by an AI helps foster acceptance. So does creating a sense of agency: research conducted by MIT Sloan Management Review and the Boston Consulting Group found that an ability to override an AI makes employees more likely to use it.

Arthur Jago of the University of Washington and Glenn Carroll of the Stanford Graduate School of Business investigate how willing people are to give rather than earn credit—specifically for work that someone did not do on their own. They showed volunteers something attributed to a specific person — an artwork, say, or a business plan — and then revealed that it had been created either with the help of an algorithm or with the help of human assistants. Everyone gave less credit to producers when they were told they had been helped, but this effect was more pronounced for work that involved human assistants.

The picture that emerges from such research is messy. It is also dynamic: just as technologies evolve, so will attitudes. But it is crystal-clear on one thing. The impact of ChatGPT and other AIs will depend not just on what they can do, but also on how they make people feel.

【小题1】What should managers take into consideration when using technologies like ChatGPT?

A．Skills used for them.	B．Issues caused by them.
C．Accuracy ensured in them.	D．Alternatives discovered for them.

【小题2】What can we learn about employees’ attitude towards AI from Paragraph 2?

A．They find it can make their work more complicated.

B．They think it is a threat for AI to replace them at work.

C．They consider it’s normal for AI to finish all their work.

D．They feel it’s vital for them to acknowledge its abilities.

【小题3】What did the volunteers think of a task accomplished with AI algorithm?

A．They thought little of it.	B．They were unaware of it.
C．They spoke highly of it.	D．They felt envious about it.

【小题4】What does the passage mainly talk about?

A．The limitation of AI.	B．The importance of Chat GPT
C．The relationship between AI and humans.	D．The practical application of Chat GPT.