The local education department is looking to hire an additional two part-time employees to support its ongoing mobile library van project. The projected working hours shall be an average 23 hours per week spread out over 5 or 6 days from Tuesday to Sunday.

Pay rates are competitive and are split into three pays bands: Weekdays 9am-6pm paid at $5.50 per hour, weekdays 6pm-9pm paid at $7.50 per hour, and work on weekends anytime 8:00am-8:00pm will be paid at $10 per hour.

Qualifications for the position are minimal in that there are no specific qualifications required. However, regarding experience, previous library experience is preferred but not absolutely necessary. What is considered to be beneficial for the applicant is having good people skills and a strong desire to help people. A good knowledge of software programs and computers is required, so this position would favor an applicant with excellent computer skill. A valid driving license is essential.     

The employee will also be eligible for certain other benefits, such as full health insurance, whilst pension contributions and paid annual leave will be calculated on a pro rata basis. Free access to all library materials both physical and digital will be offered to the employee with certain limits depending on customer demand.

These could be scheduled anytime from 9am-9pm midweek and 8am-8pm over the weekend Breaks (per day) will be calculated as follows: 0-3 hours = no break, 3-5 hours = 20 minutes, 5-7 hours = 40 minutes, 7-9 hours=60 minutes (taken as 2x 30 minutes), and working 9-11 hours =80 minutes (taken as 2x40 minutes). These breaks are mandatory by law.

Firstly and most importantly is that the employee must be completely flexible to work any shifts as needed, and that work schedules will be planned monthly in advance. On Mondays the mobile library van is closed for regular maintenance and cleaning. The employee will never be asked to work over 30 hours per week unless agreed upon in advance with the employee.

                                                                                                                                                      Customer Service Diploma

Subject: Business, Marketing&. Sales

Location: United Kingdom

Delivery method: Online

Course type: Part-time, Short(less than 3 months), Full-time

Price: Now £45, was £299-85% discount

About the course

Our Customer Service Diploma is the perfect course for anyone looking to working in the Customer Service sector. It’s packed with information of 11 modules, teaching you everything you need to succeed in this profession. Your qualification will be recognized and can be checked for validity(有效)on our dedicated website.

Description

This course consists of eleven information of packed modules, including:

● Make a great first impression, learn how positive attitude, dress and body language affect your perception(感知).

● Learn how to care for your customer’s needs, from seeing customer service from their perspective to the importance of communication.

● The course will teach you how to deal with difficult customers, how to hold back anger, how to control your own emotions and how keeping calm can solve the problem that bit faster.

Benefits of the Customer Services Diploma

The benefits of a customer services diploma are endless, but here are some you can take notes of right way:

● Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide.

● Learn essential problem-solving skills you can use daily.

● See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online.

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