Listening heals hurts and builds bridges. It gives us the ability to understand and view the world from our own point.

As it turns out, effective listening is actually a combination of two key communication skills: listening and confirming. As an effective listener, your goal is to hear and absorb what another has to say. 【小题1】

This is much easier said than done, so here are a few helpful tips:

•Give the speaker your full attention.

【小题2】 Turn off the TV, your phone, or computer. Watch your body language. The right listening body language communicates that we are listening openly and attentively, and puts the other person at ease.

•Be patient.

Not everyone is a gifted speaker. Some people take longer to find the right word to make a point. Others are too worried to get their message across properly. 【小题3】 It will help him/her speak more exactly and it will help you hear and understand better.

· 【小题4】

If what someone is saying creates an emotional response in you, make an extra effort to listen carefully. When we' re angry, frightened or upset, we often miss key parts of what is being said.

·Hold your fire.

Don't jump to conclusions immediately. 【小题5】 If you respond in a way that makes the other person defensive, even if you "win" the argument, you may lose something far more valuable.