Dealing with customer complaints

While we do our best to provide our customers with top-quality products and service, there are unavoidably occasional complaints. The vast majority of customers who complain have reasonable grounds for doing so and we should be grateful to them: the majority of unhappy customers will not make a complaint to us but will instead make it known to a(n) 【小题1】 of ten people, as well as possibly complaining online.

A professional approach

Some 【小题2】 complaints can be delivered forcefully. It is a challenge to remain calm in such situations, but this is what we, as staff, must do. It is worth bearing in mind that we shouldn’t turn it into a personal matter: just address the issue at hand. Take a professional approach if a customer gets angry or upset and keep your own emotions in check.

Finding out what’s wrong

Sometimes, you are 【小题3】 about what the customer really wants. Listen carefully and attentively to what the customer has to say and let him finish. Sometimes people just want to be heard. Ensure you know the exact nature of the problem and give the customer the 【小题4】 that you care and want to know what happened.

Providing solutions

When the customer has given you all the details, be sure to acknowledge the issue. If the customer has not opened an item or the item is faulty (有毛病的), give him a replacement if that is what he 【小题5】. There is no need to have this approved by a manager but note it in the diary in the office and put faulty items in the returns area. However, if the customer demands a refund (退款), you will need to have this processed by management.

In the case of ongoing or more serious complaints, it may be wise to follow up with a phone call or email to make sure the customer is satisfied with the 【小题6】.

It’s 【小题1】 to stay in a good place when the world is throwing so many troubles at you. Visualization (可视化) and meditation (冥想) are two great tools to start with when you feel yourself getting off-balance. They can’t only help you rebalance but also 【小题2】 your confidence. The best way to begin is to listen to some meditative music for 30 minutes. You don’t need 【小题3】 what has happened; just enjoy 【小题4】 yourself.

Another 【小题5】(忽略的) rebalancing technique is recording your thoughts in a journal. It actually 【小题6】 bad thoughts in your mind for positive ones to enter. Being alone is a wonderful tool that is helpful for you 【小题7】(分析) your current state of mind.

A third tool is to actively engage in doing something that you have a 【小题8】(热烈的) love for.

Although we all go through emotional upsets, we should learn to keep them in perspective with 【小题9】(智慧) and use what you have taught yourself to 【小题10】 them away.

Tips to be a successful high school student

Everyone wants to be the best High School student. Unlikely, only few top it. Want to be one of them? Follow these tips, know the secret only the toppers know!

Dream big

You are the product of your thoughts. Dream big and have a higher purpose to live. Dream makes you【小题1】 for something necessary for your life. It ensures a high level of excitement, and thus you stay highly focused. Therefore, you should be serious about dreaming big and【小题2】 the quality of your life. Find the reasons to get good grades. Make your parents happy and your co-mates admire you. Do not be one among the【小题3】; try being the one above the crowd. Dreaming big motivates you and makes you【小题4】 more.

Do one task at a time

Avoid multitasking! Like listening to songs while doing your homework or doing a(n) 【小题5】 watching your favorite football show. Do you think you are saving your time? But no, you are not. Multitasking can 【小题6】 your productivity and effectiveness. Affecting your work is secondary, you know what? Multitasking can 【小题7】 your memory and reduce your IQ by 15 points.

Do not procrastinate (拖延）

Time and tide wait for none. It's very easy to procrastinate and it is 【小题8】 occasionally. However, making a habit out of it is where things go wrong. Awareness and diligence are the keys to be【小题9】 students in high school. Being on time is the virtue(美德)．It is always advisable to complete tasks well before time, stay【小题10】, have preparation for exams beforehand, and stay on top of your game.

There is no shortcut to reach your dream. Still getting successful does not demand more of hard work. Little smart work can do everything.