试题详情
阅读理解-阅读单选 适中0.65 引用2 组卷100

Since its founding in 1923, Yellow Corporation has been a leader in the transportation industry, using trucks to transport goods between points in Canada, the United States, and Mexico. For decades, Yellow achieved success by concentrating virtually all of its attention on increasing efficiency at every turn. Yellow has long been a master at ensuring that trucks are full before they have a warehouse, and it has also developed precisely time delivery schedules.

Unfortunately, Yellow eventually fell victim to its own success. As operational efficiency increased, customer service received less and less attention, and before long, newer and more responsive companies were taking away the firm’s customers. Accompanying this problem was the fact that the customers most likely to seek a more service-oriented transportation provider were also the ones willing to pay high prices for the extra service. As a result, Yellow’s financial performance began to decline, slowly at first, but then more dramatically. Naturally, the decline in profit led to even worse across-the-board service.

To help turn Yellow around, the board of directors offered Bill Zollars the position of CEO. Already a highly respected manager, Zollars was attracted by the opportunity to revitalize the carrier. Zollars quickly learned that organizational change at Yellow would have to be fundamental. Over a period of decades, people throughout the company were often willing to do only the minimal amount necessary to get their jobs done. Zollars knew that he had to alter the attitudes, behavior, and performance of 30,000 employees. He began by improving communication. The CEO spent 18 months traveling to several hundred locations, and at each site, he talked face-to-face with customers and with employees at all levels.   He asked for opinions and provided his own message---namely, that enhanced customer service was to become the firm’s new focus.

Zollars’s plan consisted of more than promises and motivational speeches. While previous leaders often didn’t focus on problems and refused to reveal information about the firm’s   performance, Zollars openly acknowledged the company’s defect rate---the percentage of shipments that were late, wrong, or damaged. Employees were shocked to find that the rate was 40 percent, but that knowledge was necessary to enhance motivation and set a benchmark for improvement. Zollars also instituted the company’s first ongoing program for surveying customer satisfaction, and the results were reported openly throughout the company. Zollars made a real effort to listen to employees, gave them authority to make decisions, and developed an enviable reputation for honesty and commitment. “If people doing the work don’t believe what’s coming from the leadership,” says Zollars, “it doesn’t get implemented.”

【小题1】What caused Yellow Corporation’s financial performance to decline?
A.There was suddenly some difficulty finding enough warehouses.
B.Fewer customers were willing to pay high prices for extra services.
C.More transportation providers emerged with the market expanding.
D.It put more emphasis on operational efficiency than on customer service.
【小题2】What did Zollars do to facilitate the fundamental changes in Yellow Corporation?
A.He communicated with customers in person.
B.He employed some highly respected managers.
C.He reevaluated all the employee’s performance.
D.He estimated the minimal amount of job each should do.
【小题3】It can be inferred from the last paragraph that it was ______ that contributed to the success of Zollars’s plan.
A.the precise calculation of the company’s defect rate
B.the ongoing survey of the employers’ satisfaction
C.the improvement of the leadership’s confidence
D.the revelation of information to the employees
【小题4】Which of the following might be the best title of the passage?
A.The CEOs of Yellow Corporation
B.The Future at Yellow Corporation
C.The Success of Yellow Corporation
D.The Turnaround at Yellow Corporation
21-22高二下·上海·期中
知识点:职业内容说明文 答案解析 【答案】很抱歉,登录后才可免费查看答案和解析!
类题推荐

The following is a Want ad for a 21st-century father.

Wanted:

A 21st-Century Father Who Can Wear Many Hats

THE LOVING HAT

Responsibilities Include: Raising children, not yelling, taking mom out to romantic dinners, listening, “being there.

Benefits:

You’ll be loved right back.

THE MONEY HAT

Responsibilities Include:

Holding down a good job, making enough money to support family and pay for vacations.

Benefits:

Who doesn’t want a good job?

Plus, vacations with the family.

THE FUN HAT

Responsibilities Include: Taking family to baseball games in summer, going sleigh riding in winter, being goofy, dancing.

Benefits:

What good is life if you don’t have any fun? Family outings become memories that last a lifetime.

THE HANDYMAN HAT


Responsibilities Include:

Taking care of the house and yard. Must know basic carpentry, landscaping, plumbing, and electrical work.

Benefits:

You’ll get to have a really cool set of tools, including power tools.


【小题1】The Hats in the ad actually refer to the________ of a father.
A.life goalsB.life experiences
C.desired qualities in personalityD.personal interests and in parenting
【小题2】According to the ad, a 21st-century father is expected to do all of the following things EXCEPT________.
A.keep a good work-life balance
B.be able to work with power tools
C.help his children with all of their schoolwork
D.pay attention to his children’s and partner’s (配偶) needs
【小题3】Which hat suits a 21st-century father who often involves his family in different sports?
A.THE LOVING HATB.THE FUN HAT
C.THE MONEY HATD.THE HANDYMAN HAT
【小题4】Where would you most likely find the ad.?
A.An forum on education.B.A school booklet.
C.A sales promotion.D.A men’s magazine.

Across the rich world, well-educated people increasingly work longer than the less-skilled. Some 65% of American men aged 62-74 with a professional degree are in the workforce, compared with 32% of men with only a high-school certificate. This gap is part of a deepening divide between the well-education well off and the unskilled poor. Rapid technological advance has raised the incomes of the highly skilled while squeezing those of the unskilled. The consequences, for individual and society, are profound.

The world is facing as astonishing rise in the number of old people, and they will live longer than ever before. Over the next 20 years the global population of those aged 65 or more will almost double, from 600 million to 1.1 billion. The experience of the 20th century, when greater longevity translated into more years in retirement rather than more years at work, has persuaded many observers that this shift will lead to slower economic growth, while the swelling ranks of pensioners will create government budget problems.

But the notion of a sharp division between the working young and the idle old misses a new trend, the growing gap between the skilled and the unskilled. Employment rates are falling among younger unskilled people, whereas older skilled folk are working longer. The divide is most extreme in America, where well-educated baby-boomers (二战后生育高峰期出生的美国人) are putting off retirement while many less-skilled younger people have dropped out of the workforce.

Policy is partly responsible. Many European governments have abandoned policies that used to encourage people to retire early. Rising life expectancy, combined with the replacement of generous defined-benefit pension plans with less generous defined-contribution ones, means that even the better-off must work longer to have a comfortable retirement. But the changing nature of work also plays a big role. Pay has risen sharply for the highly educated, and those people continue to get rich rewards into old age because these days the educated elderly are more productive than the previous generation. Technological change may well strengthen that shift: the skills that make up for computers, from management knowhow to creativity, do not necessarily decline with age.

【小题1】What has helped deepen the divide between the well-off and the poor?
A.Longer life expectancies.
B.A rapid technological advance.
C.Profound changes in the workforce.
D.A growing number of the well-educated.
【小题2】What do many observers predict in view of the experience of the 20th century?
A.Economic growth will slow down.
B.Government budgets will increase
C.More people will try to pursue higher education.
D.There will be more competition in the job market.
【小题3】What is the result of policy changes in European countries?
A.Unskilled workers m ay choose to retire early.
B.More people have to receive in-service training.
C.Even wealthy people must work longer to live comfortably in retirement.
D.People may be able to enjoy generous defined-benefits from pension plans.
【小题4】What is characteristic of work in the 21st century?
A.Computers will do more complicated work.
B.More will be taken by the educated young.
C.Most jobs to be done will be creative ones
D.Skills are highly valued regardless of age

During my years as a health and medical journalist, I once found myself in the unexpected role of editing a magazine devoted to healthy cooking. Each issue contaitied dozens of recipes, which were all tried by the staff, including me. Once or twice a week we’d gather in the test kitchen and sample whatever new dish was in the works. Not all of the food that came out of the kitchen made the cut some of it looked and tasted extremely unappetizing. But I always looked forward to recipe-test days because you just never knew what you’d get served to you.

Although I didn’t stay at that job very long, I thought about it a lot after reading “Invasive Eats,” which begins on page 34. When Assistant Editor Marisa Sloan first began writing this story, it never occurred to me that I could do my part against invasive species by simply eating them.

What would my old test-kitchen colleagues say if they were asked to prepare a dish of, say, fried murder hornets with a side of kudzu? And that’s just two of the several invasive ingredients you’ll find in this inventive piece. Obviously, we don’t expect you all to try these dishes (unless you really want to!) but Marisa shares a novel way to look at a common and growing problem. In the U.S. alone, nearly 6.500 invasive species are thriving. causing an alarming ecological and economic challenge.

Even if you’d never try these dishes, we hope you enjoy devouring this story, as well as the others we’ve served up for you in this issue. My career as a food editor may have been at another magazine entirely, but I like to think of each issue of Discover as a recipe we prepare for you, spicing the meal with a variety of ingredients. Some items on the menu may not always be to your usual or preferred tastes, but we hope they still satisfy your appetite.

【小题1】Why does the author mention his stories as a food editor?
A.Because he is enthusiastic about inventing healthy food.
B.Because he intends to introduce Marisa’s mind-blowing article.
C.Because he wants to make an unusual and interesting beginning.
D.Because he feels like exhibiting his unusual working experience.
【小题2】What can be inferred from the passage?
A.The author is fond of inventing a great variety of recipes.
B.People can get rid of some invasive species by turning them into dishes.
C.The dishes experimented on the test kitchen were healthy and delicious.
D.Invasive species are causing a big threat to the ecology and economy globally.
【小题3】Which rhetorical device is employed in the last paragraph?
A.Quote.B.Simile.C.Metaphor.D.Repetition.
【小题4】What is the author’s purpose of writing the passage?
A.To share with the readers some interesting experiences.
B.To raise the readers’ awareness of protecting the ecological system.
C.To encourage the readers to try on novel and unusual ingredients on the menu.
D.To recommend the latest issue of a magazine by introducing the highlight part in it.

组卷网是一个信息分享及获取的平台,不能确保所有知识产权权属清晰,如您发现相关试题侵犯您的合法权益,请联系组卷网