The lost art of listening
Do you think you’re a good listener? Chances are that you do. But studies show that most people seriously overestimate their ability to listen. The truth is we are generally not good at listening, and our listening comprehension declines as we age.
This was proven by Dr. Ralph Nichols, who conducted a simple experiment to test students’ listening skills. He had some Minnesota teachers stop what they were doing mid-class, and then asked students to describe what their teachers had been talking about. While older kids with more developed brains, are usually assumed to be better listeners, the results, however, showed otherwise: While 90 percent of first-and second-graders gave correct responses, this percentage dropped rapidly as the students got older.
One reason for our poor listening concerns the speed at which we think. The adult brain can process up to around 400 words per minute, more than three times faster than the speed an average person speaks. This means we can easily think about something else while someone is talking to us, allowing our mind to wander or get sidetracked. The younger students in Dr. Nichols’s experiment were better listeners partly because their brains were less developed — they lacked the extra brain power to be distracted.
Another factor that contributes to our poor listening is our ever-decreasing attention span. According to a Mircrosoft study, the age of smartphones has had a negative impact here. In 2000 — around the time the mobile revolution began — the average human attention span was 12 seconds; by 2013, it had fallen to 8 seconds. Even a goldfish — with an average attention span of 9 seconds — can hold a thought for longer!
More and more people now realize that listening is a skill that can be developed through practice. Learning to observe a speaker’s body language and emotions, for example, can improve our active listening. Even the simple act of note-taking or making eye contact can help us stay focused while listening.
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