Directions: Complete the following passage by using the words in the box. Each word can only be used once. Note that there is one word more than you need.

A. non-existent B. idea   C. frustrated     D. surge                 E. application F. instantly G. repetitive H. timely I. consideration J. swollen     K. fault

Being an information technology, or IT, worker is not a job I envy. They are the ones who, right in the middle of a critical meeting, are expected to 【小题1】fix the projector that’s no longer working. They have to tolerate the bad tempers of colleagues 【小题2】at the number of times they’ve had to call the help desk for the same issue. They are also the ones who know there are systems that are more powerful, reliable and faster, but their employer simply will not put up the funds to buy them.

According to a recent survey, employees who have a job reliant on IT support consider IT a major source of job dissatisfaction. Though no 【小题3】of their own, they can suddenly find their productivity deteriorating or quality control 【小题4】. And there’s little they can do about it.

The experience of using IT penetrates( 渗 透 ) almost the entire work field. It has become a crucial part of employees’ overall work experience. When IT is operating as it should, employee self-confidence swells. Their job satisfaction, too, can   【小题5】when well-functioning machines relieve them of dull tasks or 【小题6】processes. But if there’s one thing that triggers widespread employee frustration, it’s an IT transformation project gone wrong, where 【小题7】-expectations have been popped and a long list of promised efficiencies have been reversed. This occurs when business leaders implement IT initiatives with little 【小题8】of how those changes will impact the end user, which is why managers should appreciate just how influential the IT user experience is to their employees, and exert substantial effort in ensuring their IT team eliminates programming errors and 【小题9】crashes. Adequate and 【小题10】IT support should also be available to enable users to cope with technological issues at work. More importantly, IT practitioners need to understand what employees experience mentally when they use IT.

Therefore, businesses need to set up their IT infrastructure so that it is designed to fit in with their employees’ work, rather than adjust their wok to fit in with the company’s IT limitations.