It’s reported that a male waiter recently poured boiling water over a female customer at a hot pot restaurant after the woman was caught complaining about the waiter’s bad service online. 【小题1】

The female victim, surnamed Lin, reportedly got into an argument with the waiter, surnamed Zhu, when Zhu refused her repeated request for additional soup for her pot. Lin was rushed to hospital and was diagnosed with severe bums on up to 40% of her body. 【小题2】

Many netizens criticized the waiter for being too impulsive and ignoring the possible consequences, but some also accused Lin of being too picky. Meanwhile, some came up with a question worthy of discussion: 【小题3】

Many tragedies are caused by arguments and if the victim can control his or her anger and try to reach a compromise, the tragedies could possibly be avoided. Sometimes so-called “cowardliness” can be a form of self-protection, especially when you are faced with strangers and you know little about their personalities.

【小题4】 When they calm down afterwards, they would regret their “ridiculous” behavior and have to pay the price for the consequences.

In May, a male driver in the southwestern city of Chengdu was captured on film intercepting a woman’s car and dragging her out of her seat, throwing her on the ground, before cruelly kicking her several times on the head, simply because the woman suddenly changed lanes in front of his car.

【小题5】 Forgive others’ mistakes and avoid fueling others’ anger. Accordingly, you may be less likely to suffer from unexpected troubles.

I don’t remember the exact date I met Marty for the first time. Like a lot of people who   want to get through a checkout line, I found my thoughts on speed, nothing more. The line I was standing in wasn’t moving as quickly as I wanted, and I glanced toward the cashier, who was receiving money from customers.

He was an old man in his sixties. I thought, well, it probably took him a little longer to get   the jobs done. For the next few minutes I watched him. He greeted every customer before he       began scanning the goods they were purchasing. Sure, his words were the usual, “How’s it going?” But he did something different—he actually listened to people. Then he would respond to what     they had said and talk with them briefly.

I thought it was strange, but I guessed I had grown accustomed to people asking me how I was doing simply out of a conversation without thinking. Usually, after a while, you don’t give   any thought to the question and just say something back quietly.

This old cashier seemed sincere about wanting to know how people were feeling. Meanwhile,     the high-tech cash register rang up their purchases and he announced what they owed. When   customers handed money to him, he pushed the appropriate keys, the cash drawer popped open, and he counted out their change.

Then magic happened.

He placed the change in his left hand, walked around the counter to the customers, and extended his right hand in an act of friendship. As their hands met, the old cashier looked the customers in the eyes. “I want to thank you for shopping here today,” he told them. “You have a great day. Bye-bye.” The looks on the faces of the customers were priceless.

Now it was my turn. I glanced down at the name tag on his red waistcoat, the kind experienced Wal-Mart cashier wore. It read, “Marty.”

Marty told me how much I owed and I handed him some money. The next thing I knew he was standing beside me, offering his right hand and holding my change in his left hand. His kind eyes locked onto mine. Smiling, and with a firm handshake…

If you post a video online about your perfect home decoration, and your video spreads quickly, you can expect to get comments from people who’ll find something to talk about. But they may argue that your home is so perfect that you must have no time to spend with your children, which may get you down. 【小题1】 That is to say, you’ll want to know when you’ll address negative comments and how you’ll address them when you choose to do so.

If someone leaves a negative comment on your social media account and you choose to ignore or dele this can make it look as though you have something to hide. If you have nothing to hide, it’s fine to choose this action. However, if there’s hint of (一点点) truth in the comment, it may be seemed that you choose to avoid a problem. 【小题2】 Moreover, if someone has said something unfair about you, it’s reasonable to make responses.

【小题3】 It’s best to respond in a positive and polite manner. Don’t get defensive, don’t be angry, and stay calm. Otherwise, you’ll come across as having lost your cool and appear less reliable.

What’s more, you can ask the commenter to contact you privately. 【小题4】 Instead, leave a comment for them asking them to contact you to discuss in private. This shows everyone that you’re willing to address the issue, without needing to make it a public discussion for everyone to see. Finally, you may use humor in your reply if you think the situation calls for it. It can show you aren’t taking the situation too seriously. 【小题5】