In Dad’s Army, a British sitcom (情景喜剧) about a home-defense Force, Sergeant (中士) Wilson would often cast doubt on his commander’s various orders with the phrase “Do you think that’s wise, sir?” His doubt, although often ignored, was usually ________.
Many employees must be tempted to imitate Sgt. Wilson when they see their bosses head down the wrong track. But caution often leads workers to keep silent for fear of appearing foolish and offensive and ________ being at high risk of losing their jobs.
A culture of silence can be dangerous, argues a new book The Fearless Organization, by Amy Edmondson, a professor at Harvard Business School. Some of her cases are from the ________ industry, where staff felt too powerless to make any changes due to their ranks. One was its deadliest accident: a crash between two Boeing-747s in the Canary Islands occurred in 1977 when a co-pilot felt unable to ________ his captain into changing the decision to take off. Another case was that of the Columbia space shuttle in 2003; an engineer who may have diagnosed damage to the shuttle’s wing before the flight felt unable to speak as he was “too ________” at NASA.
In a corporate culture based on ________ and obedience, it may appear that targets are being achieved. But in the long run the effect is likely to be counterproductive (适得其反的). Studies show that fear ________ learning. And when faced with a problem, scared workers find ways of ________ it or getting around it with inefficient practices.
The solution is to create an atmosphere of “psychological safety” whereby workers can speak their minds. It does not mean that workers, or their ideas, are ________ criticism, or that they should complain continuously. In a sense, this method is the ________ of Toyota’s “lean manufacturing” process, which allows any worker who spots a problem to stop the production line.
Pixar, the production firm, created what it called a “Braintrust” to give ________ to film directors. The rules were that advice should be constructive and about the idea, not the person, and that filmmakers should not be ________ in response.
And psychological safety is not about whistleblowing (检举). Indeed, if an employee feels the need to act as a whistleblower by speaking to external ________, it suggests employers have not created an environment within the firm where criticism can be ________. Nor is such a culture only about safety or avoiding mistakes. As mundane (单调的) tasks are automated, and workers rely on computers for data analysis, the added value of humans will stem from their ________. But as Ms. Edmondson’s book demonstrates, it is hard to be either constructive or creative if you are not confident about speaking out.
【小题1】A.justifiable | B.pointless | C.subjective | D.ridiculous |
【小题2】A.on the whole | B.in conclusion | C.as a result | D.on the contrary |
【小题3】A.airline | B.manufacturing | C.service | D.advertising |
【小题4】A.tempt | B.reason | C.trick | D.guide |
【小题5】A.offensive | B.ambitious | C.aggressive | D.humble |
【小题6】A.imitation | B.fear | C.efficiency | D.competition |
【小题7】A.motivates | B.facilitates | C.maintains | D.prevents |
【小题8】A.spoiling | B.polishing | C.masking | D.exploiting |
【小题9】A.related to | B.safe from | C.concerned with | D.dependent on |
【小题10】A.equivalent | B.object | C.argument | D.criticism |
【小题11】A.priority | B.motivation | C.access | D.feedback |
【小题12】A.optimistic | B.objective | C.defensive | D.passive |
【小题13】A.authorities | B.elements | C.divisions | D.whistleblowers |
【小题14】A.rejected | B.eliminated | C.voiced | D.questioned |
【小题15】A.competitiveness | B.inventiveness | C.carefulness | D.selflessness |