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Complaints and Appeals

UNSW Global is committed to delivering a high standard of education and training services to all of its students. One way that UNSW Global fulfills this commitment is by ensuring that all students, both domestic and international, have access to a forcefully-expressed and fair complaints and appeals process. The process for how complaints and appeals are dealt with under the Complaints and Appeals Policy, is extracted below.

Stage 1: Informal Complaint Process

You are encouraged to attempt to solve issues that arise informally by contacting either the original decision maker. Customer Service or a Student Adviser. This should be done as soon as possible after the issue arising.

Examples of informal complaints include:

• late return of assessment result

•disagreement over marks

•teacher quality feedback

•class and timetabling changes

•complaints about home stay providers

•wrong attendance recorded

Stage 2: Formal Review Process

If the Stage I: Informal Complaint Process does not resolve the complaint, you may begin the Stage 2: Formal Review Process.

You must:

1. Complete a Stage 2: Formal Review Form and email it to complainsndconduct @unswglobal. unsw. edu.au. Hardcopy forms are also available from, and may be submitted to the Student Services Center.

2. Lodge the Stage 2: Format Review Form within 10 working days of the issue arising or receiving a response to your Stage 1: Informal Complaint.

We will:

1. Refer your complaint to the appropriate person for investigation and resolution.

2. Acknowledge your complaint within in working days of receiving your Stage 2: Formal Review Form and, in some cases, contact you to arrange an interview.

3. Send you a written statement of the outcome of your complaint, including the reasons for the outcome, within 10 working days of the acknowledgement of your complaint, or of any interview conducted.

Examples include:

•bullying and harassment

•decision to cancel enrolment

•refusal to issue a refund

•refusal to allow leave of absence

Stage 3: External Appeal Process

If you are not satisfied with the outcome of a Stage 2: Formal Review Process, you may refer the case to an external body for an independent review (see section 9 of the Complaints and Appeals Policy).

If you start with an external appeal, so that your enrolment can be maintained during the appeal process, you must inform us in writing by emailing complainsandconduct @ unswglobal. unsw edu.au.

【小题1】The passage can most probably be found in the section "_______"in a school admission booklet.
A.Application ProceduresB.Rules and Procedures
C.Frequently Asked QuestionsD.Acknowledgement and Declaration
【小题2】It can inferred that in Stage 2           .
A.a formal reply will be sent to you within a short time.
B.cases of mistreatment by host family are most common
C.the case is directly handled by the Student Services Center
D.only international students are entitled to lodge a complaint
【小题3】If the formal review process fails, the students should ________.
A.have a consultation with a third partyB.inform the school of the appeal process
C.have the enrolment suspended temporarilyD.bear the expense of an independent review
20-21高三下·上海宝山·阶段练习
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If you dream of a world where neighbors share with each other and you don't have to spend money at a store every time you need something, then your local Buy Nothing Group might be the perfect fit. This clever idea began in July 2013, when two friends, Rebecca Rockefeller and Liesl Clark, from. Bainbridge Island, Washington, wanted to try something new. They liked the idea of developing a local gift economy as a way to challenge the consumerist mindset and reconnect neighbors. The Buy Nothing Project has grown rapidly since then, with 6,000 groups now in 44 countries.

The basic idea is that anyone can ask for what they need and anyone can give it. The official rules are simple: “Post anything you'd like to give away, lend, or share among neighbors. Ask for anything you'd like to receive for free or borrow. Keep it legal. No buying or selling, no trades, we're strictly a gift economy.”

All participants have equal standing. Gifts and requests can be large or small, items or services (though they must be legal). Lending and borrowing are allowed, too. Things must be given freely, with no expectation of a gift in return. There are no rules about how to post, though people are encouraged to share personal stories about themselves, their gifts and requests, as this helps to build community.

When asked why the Buy Nothing Project has been met with such enthusiasm, the founders suggest it's because of the human desire to feel connected with others around us. Besides, this is truly a great way to take a stand against over-consumption, to clear out our homes, to save items from landfill and prolong their lifespan (寿命), and to keep valuable resources in the ground. The more sharing and reusing we can do, the better off we'll all be for both climate and human well-being.

【小题1】What has made the Buy Nothing Project grow rapidly?
A.The need to build social ties.B.The consumerist mindset.
C.The desire to boost local economy.D.The strong sense of community.
【小题2】Which of the following agrees with the rules?
A.Sharing others' stories.B.Asking for a gift in return.
C.Lending or borrowing legal items.D.Trading with the neighbors.
【小题3】What's the advantage of the project?
A.It fuels local consumption.B.It reduces the waste of resources.
C.It extends people's lifespan.D.It changes the climate of the earth.
【小题4】What is the author's purpose in writing the text?
A.To promote the idea of recycling.
B.To introduce the Buy Nothing Project.
C.To tell stories about two environmentalists.
D.To persuade people to make friends in the community.

Tired of Working in Your Country?

With over 500 instructors and 20 years of experience, we are the leader in the field of teaching foreign languages. We now have positions open in Osaka(大阪)starting September/October 2004 for instructors of English, German, Spanish and French.

▪Teach many different kinds of classes using the latest technology in small classes of up to 3 students.

▪Accommodation(住宿), and other necessary documents (文件)will be ready before you leave.

▪Applicants will teach their first language only.

▪Excellent teacher training programs.

If you are young with a university degree and are willing to experience different cultures, apply(申 请)now. Experience in teaching is an advantage but not specially required. Knowledge of the Japanese language is not necessary but good English skills and practical computer knowledge are basic requirements.

Apply with C.V. and send letters to:

NOVA France, Mr. Sampy (IHT 3/2)

34, Bd. Haussmann,75009 Paris, France

Fax:33148014804

Or visit our website:www.teachjp.com

The manager expects to meet and talk with successful applicants in Paris in June and July.

【小题1】What is the purpose of the text?
A.To introduce a language school in Japan.
B.To hire language teachers to work in Japan.
C.To describe working conditions in Japan.
D.To make clear the requirements for Japanese teachers.
【小题2】If you want to work in Japan you should ________.
A.have some working experienceB.speak several languages
C.present good teaching plansD.know how to use computers
【小题3】Before going to Japan, you need ________.
A.to see the manager of NOVA FranceB.to find a place to live
C.to write a letter to the manager in JapanD.to take some computer courses

Teaching English is the best way to get paid to travel the world. Flexible (灵活的) hours, paid holidays, and paid accommodations are just some of the reasons why teaching English is fit for those who want to take a gap year abroad.

Flexible Hours!

Teachers can choose their hours in many teaching abroad programs, so if you want to spend a day walking in the city, taking a cooking class, reading a book, learning a new language, or simply resting under a tree, teaching English gives you that flexibility to let yourself experience the new culture. Tell us what you would do for fun in another country and get a free Teaching English to Young Learners course when you take the advanced 120-hour TESOL course!

Paid Holidays!

Our paid teaching abroad programs include paid holidays, so you can take a few weeks to travel anywhere in the world.

Save Money to Travel!

TESOL includes accommodations. Many also provide teachers with transportation and health insurance (保险). When you have all your living costs paid for, you can use every dollar that you earn when teaching English abroad to have fun and travel!

What are you waiting for? Go Abroad!

TESOL offers free job placement to certificated (有执业资格的) teachers. You don't even need a degree in Education or a teaching license to teach English abroad. A TESOL certification is your key to leaving your 9-to-5 job and getting paid to travel the world. The TESOL course will give you all the training that you need to teach English. It only takes 120 hours of TESOL training to get qualified to teach abroad and you can complete the course in 4 weeks!

【小题1】When you teach English abroad, you ________.
A.don't have to pay for your travels
B.can travel at your own convenience
C.are able to learn some local languages
D.have to pay for health insurance by yourself
【小题2】What can you get if you attend the TESOL course?
A.Free transportation.B.Free safety insurance.
C.A degree in Education.D.A teaching license.
【小题3】Which section of a newspaper is the text most probably taken from?
A.Nature.B.Business.C.Advertisement.D.Sports.

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